Group O

Financial Planning and Analysis

• Oversee Finance Shared Services daily operations
• Supervise and develop employees
• Manage workload balance between employees
• Monitor compliance with internal and external requirements
• Maintain configurations of Enterprise Resource Planning (ERP) system
• Oversee accounts payable invoicing, inquiries and research
• Manage vendor payment processing by checks, ACH, and wires
• Oversee accounts receivable invoicing, customer inquiries, payment application, credit and collections activities
• Manage master data setup and maintenance for vendors, customers and general ledger
• Oversee expense management for company credit cards and employee reimbursements
• Manage consolidated cash and bank reconciliations
• Oversee corporate finance month-end activities, forecasting and consolidation
• Oversee payroll processing
• Establish best practices and standardize centralized processes
• Identify optimal team structures for Shared Services functional areas
• Assess process productivity and identify opportunities to enhance value
• Facilitate employee training on processes, work instructions and ERP
• Assist in maintaining department process flows and work instructions
• Develop and support performance, cost-savings and efficiency improvements
• Establish departmental goals aligned with company vision and strategy
• Establish Service Level Agreements and Key Performance Indicators
• Monitor and report performance against SLAs and KPIs
• Support ERP phased implementation for Finance Shared Services functional areas
• Communicate and collaborate cross-functionally to ensure workflow and adherence to procedures and policies
• Support external audit and review processes as needed
• Complete special projects and other assigned duties

Director of Finance, Shared Services

Brand Manager

• Establish and communicate the strategic direction for partnership activation
• Identify and drive large-scale sponsorship opportunities
• Lead comprehensive activation programs with business, brand, creative, social media, and experiential teams
• Refine B2C and B2B brand investment strategies with internal teams and external agencies
• Manage and activate content and third-party partner relationships
• Collaborate with external communications teams to drive earned media and incremental reach
• Drive customer acquisition and churn-reduction initiatives
• Align partnership initiatives with comprehensive go-to-market strategies
• Analyze performance metrics and partnership investments with analytics and insights teams
• Coach and mentor the team
• Manage activation budgets and maximize partnership investment effectiveness
• Present partner activation updates, insights, recommendations, and ROI measurement plans to senior leadership
• Approximately 25%–50% domestic travel
• Approximately 12 months planned, with potential extension

Senior Lead Brand Marketing Partnership

Customer Support

• Receive incoming calls regarding inquiries, orders, product information, billing, account maintenance, or technical support
• Provide prompt, courteous, and accurate customer responses
• Identify root causes, troubleshoot issues, and resolve problems using available resources and knowledge bases
• Build positive customer relationships through empathy, patience, and professionalism
• Maintain knowledge of products, services, features, pricing, and promotions
• Assist with orders, returns, exchanges, shipment tracking, and account information
• Record customer interactions, inquiries, and resolutions in systems or databases
• Generate reports or summaries for performance metrics, trends, and customer feedback
• Collaborate with sales, marketing, and technical support departments on specialized inquiries and escalations
• Identify opportunities to improve processes, workflows, tools, training, and service delivery

Director of Finance, Shared Services

Senior Lead Brand Marketing Partnership

Customer Service Representative