Customer Service Representative

Group O

. Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support.

Posted 10/14/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, including active listening, problem-solving, and effective communication. Proficient in handling inquiries, maintaining customer relationships, and utilizing computer applications for data entry and reporting.

Highest-signal resume keywords

Customer Service ExperienceActive Listening SkillsVerbal Communication SkillsProblem-Solving AbilitiesData Entry Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer ApplicationsTyping ProficiencyData EntryPerformance Metrics TrackingOrder Processing

Soft Skills

EmpathyPatienceProfessionalismAdaptabilityOwnership

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer InteractionsTechnical SupportBilling QuestionsAccount MaintenanceService Delivery

About the role

Key responsibilities & impact

Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support.
Provide prompt, courteous, and accurate responses to customer needs.
Listen actively to customer concerns, identify root causes, and resolve problems using available resources, tools, and knowledge bases.
Build rapport and establish positive customer relationships through empathy, patience, and professionalism.
Maintain knowledge of company products, services, features, pricing, and promotions through training and documentation review.
Assist with orders, returns or exchanges, shipment tracking, and account information.
Record customer interactions, inquiries, and resolutions in appropriate systems or databases.
Generate reports or summaries to track performance metrics, trends, and customer feedback.
Collaborate with sales, marketing, and technical support teams on specialized inquiries and escalations.
Identify opportunities to improve processes, procedures, service delivery, workflows, tools, and training programs.

Requirements

What you’ll need

High School Diploma
Remote location requires a minimum of 100-megabyte internet speed.
Basic customer service and phone handling experience.
Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally.
Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.
Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved.
Familiarity with basic computer applications and proficiency in typing and data entry.
Adaptability to work in a demanding environment with shifting priorities and a diverse customer base.
Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information.
Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
Flexible Spending Accounts (Medical and Dependent Care)
401(k) Plan with Company Match
Generous Paid Time Off
10.5 Paid Holidays
Career Development Opportunities