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About the role
Key responsibilities & impact- Lead and manage a team of approximately 15 employees
- Identify and implement initiatives to improve customer satisfaction
- Communicate objectives, expectations, and other key topics both upward and downward through the organization
- Monitor individual and team performance
- Contribute to the development of team training and career development plans
- Work within the Sales department with business introducers, brokers, and partners
- Complete an onboarding program and internal training to assume responsibilities progressively
Requirements
What you’ll need- Experience in the insurance industry
- A degree or professional qualification in insurance may be required for this position
- Relevant insurance experience may waive the training requirement mentioned above
- Strong customer focus and commitment to customer satisfaction
- First successful experience in management, or demonstrated interest and transferable skills
- Rigor and strong organizational skills
- Availability to work 35 hours per week, Monday to Friday
Benefits
Comp & perks- Internal training in insurance operations and management
- Onboarding program
- Hybrid working arrangement (2 days per week remote)
- Adaptable workstation and equipment (dual monitors, ergonomic chair, office equipment), suitable for candidates with disabilities recognized under the French RQTH scheme
- Profit-sharing and employee savings plan
- Active Works Council (company events, holiday vouchers, gift cards, discounts, etc.)
- Quality of Working Life and Conditions workshops and conferences