Groupe Audeo

Customer Support

• Lead and manage a team of approximately 15 employees
• Identify and implement initiatives to improve customer satisfaction
• Communicate objectives, expectations, and other key topics both upward and downward through the organization
• Monitor individual and team performance
• Contribute to the development of team training and career development plans
• Work within the Sales department with business introducers, brokers, and partners
• Complete an onboarding program and internal training to assume responsibilities progressively

Customer Relations Team Manager

Insurance

• Contribute to planning and organizing the team’s claims administration and telephone-based activities
• Lead the team’s operations with a focus on anticipation and performance
• Manage the business unit in collaboration with management teams (Managers, Team Leaders, Subject Matter Experts, and Trainers)
• Analyze incidents, monitor them, and contribute to their resolution
• Support administrators in handling complex situations
• Supervise a team of approximately ten employees
• Assist policyholders, companies, and healthcare professionals with the administration of health and disability insurance contracts

Team Supervisor – Health Insurance Administration

Accounts Payable

• Manage the end-to-end accounts payable cycle, from invoice receipt through payment and account monitoring
• Review, record, and track supplier invoices
• Manage the accounts payable cycle from purchase requisition through payment
• Handle supplier follow-ups, disputes, and requests
• Perform account matching, account reconciliations, and accounts receivable aging reviews
• Maintain supplier data in the ERP and contribute to process improvements
• Participate in accounting close activities and post adjustment entries within the scope of responsibility
• Process and monitor fixed assets
• Help onboard new team members on accounts payable processes

Customer Relations Team Manager

Team Supervisor – Health Insurance Administration

Accounts Payable Accountant