FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Advisor
Groupe Interway. Assist customers with their requests, direct them to the appropriate resources, and provide suitable responses .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation and excellent interpersonal skills while effectively managing customer inquiries through various communication channels. Proficient in office software and capable of documenting requests accurately.
Highest-signal resume keywords
Customer Service OrientationStrong Written Communication SkillsProficiency In Office SoftwareExcellent Interpersonal SkillsExperience In Insurance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Proficiency In Office SoftwareDocumenting Requests
Soft Skills
Strong Written Communication SkillsExcellent Interpersonal SkillsOrganizedProactive
Industry Keywords
Customer RelationsInsurance
About the role
Key responsibilities & impact- Assist customers with their requests, direct them to the appropriate resources, and provide suitable responses
- Handle incoming and outgoing calls, as well as chats, from individual and/or business customers
- Welcome customers and respond to their inquiries
- Qualify and document requests
- Complete internal training on tools and methodologies
- Work 35 hours per week, including Saturdays
Requirements
What you’ll need- Proficiency in office software
- Strong written communication skills
- Excellent customer communication skills
- Comfortable communicating by phone
- Organized, rigorous, and proactive
- Strong customer-service orientation and excellent interpersonal skills
- Experience in insurance and/or customer relations would be an advantage
- Saturday work required
- Working hours between 7:00 a.m. and 9:00 p.m. on a rotating schedule
- Fixed-term contract of 4 to 6 months
Benefits
Comp & perks- Health insurance covered at 70%
- Meal allowance of €7.90
- Profit-sharing scheme
- Vacation bonus
- Computer provided
- Meal vouchers
- Gift vouchers
- 50% public transport reimbursement
- Quarterly bonuses
- Health insurance covered at 75%
- Monthly performance-based variable bonus
- Employee profit-sharing bonus
- Internal referral bonus
- Possibility of partial remote work
- Swile card – meal vouchers
- Attractive company health insurance, free for family members
- Training program and personalized onboarding support