Groupe Interway

Customer Support

• Assist customers with their requests, direct them to the appropriate resources, and provide suitable responses
• Handle incoming and outgoing calls, as well as chats, from individual and/or business customers
• Welcome customers and respond to their inquiries
• Qualify and document requests
• Complete internal training on tools and methodologies
• Work 35 hours per week, including Saturdays

Customer Support Advisor

Support Engineer

• Provide first-level on-site support across the entire Workplace and Audiovisual scope
• Provide support for Tangram staff, academy staff, and events
• Assist with and troubleshoot tablets and mobile devices
• Support the deployment and follow-up of newly implemented solutions
• Deliver written and verbal training to all personnel
• Develop and update procedures
• Create and monitor the resolution of Level 1 tickets
• Participate in employee onboarding and offboarding
• Manage first-level audiovisual support
• Prepare rooms, including network, Microsoft Teams, audio, and video testing
• Provide control-room support when cohorts are on site, including first-level audio, video, and lighting support

Proximity Support Technician

Administration

• Participate in designing technical architecture solutions tailored to each client, in collaboration with experts in complementary technologies, under the functional authority of an overall and/or technical Project Manager
• Verify the assembly and installation of systems, as well as the installation and configuration of core software performed by technicians as part of new projects or upgrades
• Create virtual machines, particularly AVD and XenDesktop, and manage related incidents
• Administer the virtual machine fleet, including security, infrastructure, and various user profiles
• Administer all systems and networks to maintain operational readiness
• Diagnose the causes of malfunctions and propose fixes or workarounds
• Provide solutions designed to improve system performance
• Apply the company’s current technical procedures
• Assist colleagues in other departments and provide knowledge transfer on supported technologies
• Contribute to documenting and automating procedures
• Keep up to date with developments in the technologies used
• Update technical documentation and knowledge bases
• Senior profile: Develop the project strategy from design through closure
• Senior profile: Act as the technical point of contact and advisor for the client

Desktop and Virtual Environment Administrator

Technician

• Quickly diagnose equipment failures and malfunctions
• Consult knowledge bases to identify appropriate solutions
• Repair defective equipment and perform testing procedures at each stage
• Install new hardware and deploy the required software
• Prevent failures through imaging, backup, and alert-system implementation activities
• Provide user support and follow up on support requests
• Record equipment receipt and returns
• Place hardware orders and monitor off-site inventory
• Track service interventions in OMTI
• Prepare reports and close tickets
• Communicate with the team leader in the event of a malfunction, delay, or specific issue
• Work in the retail sector on rotating shifts between 7:30 a.m. and 10:00 p.m.

Maintenance Technician

• Provide first-level on-site support across the entire Workplace and Audiovisual scope
• Provide support for Tangram staff, academy staff, and events
• Assist with and troubleshoot tablets and mobile devices
• Support the deployment and follow-up of newly implemented solutions
• Deliver written and verbal training to all staff
• Develop and update procedures
• Create and monitor the handling of Level 1 tickets
• Participate in employee onboarding and offboarding
• Prepare rooms, including network, Microsoft Teams, audio, and video testing
• Provide control-room support when cohorts are on site, particularly for first-level audio, video, and lighting support
• Participate in an interview with a recruiter followed by an interview with the relevant department manager

• Receive user requests by phone and email
• Analyze and document customer requests
• Perform initial remote diagnostics
• Categorize and resolve incidents by creating and tracking tickets through closure in the ticketing system
• Assist users with the use of their equipment and business applications
• Complete an internal training program on tools and methodologies

IT Support Technician

• Assist customers with their requests, guide them, and provide appropriate responses
• Handle incoming and outgoing calls, as well as chats from individuals and/or business customers
• Welcome customers and respond to their inquiries
• Qualify and document requests
• Complete an internal training program covering tools and methodologies

• Provide first-level on-site support across the entire Workplace and Audiovisual scope
• Provide support to Tangram staff, academy staff, and events
• Assist with and troubleshoot tablets and mobile devices
• Support the deployment and monitor newly implemented solutions
• Deliver written and verbal training to all personnel
• Develop and update procedures
• Create and monitor the resolution of Level 1 tickets
• Participate in employee onboarding and offboarding
• Provide first-level audiovisual support
• Prepare meeting rooms: network, Microsoft Teams, audio, and video testing
• Provide control-room support when cohorts are on site: first-level audio, video, and lighting support

On-Site Support Technician

• Provide user assistance, incident management, and maintenance of IT equipment
• Serve as the sole point of contact for VIPs and their assistants
• Prepare executive videoconferences
• Provide support to the relevant users
• Use and enhance the knowledge base
• Meet agreed service-level deadlines
• Track requests and incidents from start to finish
• Propose new ideas and solutions tailored to VIP usage needs
• Join the on-call rotation after six months in the role
• Work within the IT Production Department alongside dedicated VIP support teams serving the presidency and executive management

N3 On-Site Support Technician – VIP

Payroll

• Collect, verify, and enter variable payroll data (absences, leave, overtime, bonuses, etc.)
• Prepare payslips in compliance with employment legislation and deadlines
• Manage statutory social declarations (DSN) and liaise with social security and other relevant authorities
• Monitor social security contributions and review feedback from the relevant authorities
• Process final pay and settlement documents upon termination
• Participate in payroll audits and data validation initiatives
• Act as the point of contact for employees regarding all payroll-related questions
• Participate in an interview with a recruiter, followed by an interview with the manager of the relevant department

Experienced Payroll Specialist

• Provide first-level on-site support across the entire Workplace and Audiovisual scope
• Provide support for Tangram staff, academy staff, and events
• Assist with the deployment and follow-up of newly implemented solutions
• Deliver written and verbal training to all staff
• Develop and update procedures
• Create and monitor the handling of Level 1 tickets
• Participate in employee onboarding and offboarding
• Prepare meeting rooms: network, Microsoft Teams, audio, and video testing
• Provide first-level control room support when cohorts are on site, including audio, video, and lighting
• Participate in an interview with a recruiter, followed by an interview with the manager of the relevant department

Supply Chain

• Organize, delegate, and oversee all operational activities: receiving, put-away, order preparation, and shipping
• Anticipate and manage priorities
• Participate in and lead meetings
• Prepare activity reports and document issues encountered
• Demonstrate responsiveness and initiative
• Take ownership of Kelio for time tracking and scheduling
• Conduct annual performance reviews
• Lead continuous improvement projects and analyze KPIs
• Collaborate with Procurement, Quality, Sales, and service providers

Project Logistics Manager

• Provide first-line onsite support across the entire Workplace and Audiovisual scope
• Provide assistance and troubleshooting for tablets and mobile devices
• Support the deployment and monitor newly implemented solutions
• Deliver written and verbal training to all staff
• Develop and update procedures
• Create and track the resolution of Level 1 tickets
• Participate in employee onboarding and offboarding
• Provide first-line audiovisual support
• Prepare meeting rooms, including network, Microsoft Teams, audio, and video testing
• Provide control-room support when cohorts are onsite, covering audio, video, and lighting

Onsite Support Technician

• Provide support and assistance to the group’s office-based users
• Support and manage VIP users
• Remotely diagnose hardware and/or software issues
• Identify the appropriate contacts required to resolve problems
• Create and update procedures
• Independently manage the incident backlog
• Manage and monitor hardware inventory
• Work as part of a team of three technicians, supervised by a So'One client representative and embedded at the client’s site

Customer Support Advisor

Proximity Support Technician

Desktop and Virtual Environment Administrator

Maintenance Technician

Proximity Support Technician

IT Support Technician

Customer Support Advisor

On-Site Support Technician

N3 On-Site Support Technician – VIP

Experienced Payroll Specialist

On-Site Support Technician

Project Logistics Manager

Onsite Support Technician

Level 2 IT Support Technician