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Customer Support Advisor
Groupe Interway. Assist customers with their requests, guide them, and provide appropriate responses .
About the role
Key responsibilities & impact- Assist customers with their requests, guide them, and provide appropriate responses
- Handle incoming and outgoing calls, as well as chats from individuals and/or business customers
- Welcome customers and respond to their inquiries
- Qualify and document requests
- Complete an internal training program covering tools and methodologies
Requirements
What you’ll need- Proficiency with office software
- Strong written communication skills
- Excellent customer communication skills
- Comfortable communicating by phone
- Rigorous and dynamic approach
- Strong customer-service orientation
- Excellent interpersonal skills
- Experience in insurance and/or customer relations would be an advantage
- Saturday work required
- Availability for rotating shifts between 7:00 a.m. and 9:00 p.m.
- 35-hour workweek
Benefits
Comp & perks- Company health insurance (70% employer contribution)
- Meal allowance of €7.90
- Company profit-sharing scheme
- Vacation bonus
- Meal vouchers
- Gift vouchers
- 50% public transportation reimbursement
- Quarterly bonuses
- Company health insurance with 75% employer contribution
- Company-provided computer
- Monthly variable performance bonus
- Incentive bonus
- Internal referral bonus
- Possibility of partial remote work
- Swile card with meal vouchers
- Comprehensive company health insurance, free for family members
- Training program and personalized onboarding support