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IT Support Technician
Groupe Interway. Respond to requests by phone, email, or direct contact with users .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing end-user support and troubleshooting for IT equipment, including proficiency in Windows operating systems and mobile devices. Capable of managing IT assets and delivering high-quality service in a team-oriented environment.
Highest-signal resume keywords
End-User Support Technician ExperienceProficiency In Windows 7/10Active Directory ManagementCustomer Service OrientationIT Asset Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingWorkstation SupportSoftware InstallationNetwork ManagementPatch-Panel CablingMobile Device ManagementTicketing System ProficiencyReimaging WorkstationsVPN ConfigurationOffice 365 Proficiency
Soft Skills
Strong Listening SkillsAbility To Work Independently
Tools & Technologies
Active DirectoryVPNWi-FiLync/SkypeAndroid DevicesIPhone Devices
Certifications & Qualifications
Degree Or Diploma In IT
Industry Keywords
Pharmaceutical SectorIT Technician RoleService Level Agreement (SLA)
Tech Stack
Tools & technologiesAndroid
About the role
Key responsibilities & impact- Respond to requests by phone, email, or direct contact with users
- Handle incidents through a ticketing system and provide regular follow-up to ensure a high level of service (SLA)
- Provide on-site support to users
- Perform maintenance and troubleshooting on IT equipment
- Organize work according to incidents, the team schedule, and urgent requests
- Advise and inform users throughout the process
- Provide workstation support and troubleshooting
- Reimage workstations and install standard and business-specific software
- Manage the network, mobility tools, Active Directory (AD), VPN connections, and Wi-Fi
- Manage the IT asset inventory
- Install software remotely
- Provide local IT support
- Install and configure workstations
- Manage mobile phone fleets and lines
- Perform patch-panel and network rack cabling
- Work as part of a team of four IT technicians supporting an international pharmaceutical-sector client
Requirements
What you’ll need- Degree or diploma in IT
- Proven experience in a versatile IT technician role
- Demonstrated experience as an End-User Support Technician
- Proficiency in Windows 7/10, Office 365, Lync/Skype, Windows Phone, Android and iPhone mobile devices, and client/mobile business applications
- English proficiency: A2 level minimum preferred
- Ability to work independently
- Strong listening skills
- Strong customer service orientation
Benefits
Comp & perks- Health insurance (70% employer-paid)
- Meal allowance of €7.90
- Profit-sharing scheme
- Holiday bonus
- Meal vouchers
- Gift vouchers
- 50% public transport reimbursement
- Quarterly bonuses
- Health insurance (75% employer-paid)
- Hybrid work: partial remote work, subject to conditions
- Company computer