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Tech Stack
Tools & technologiesMySQLOracleSQL
About the role
Key responsibilities & impact- Receive user requests by phone and email
- Analyze and document customer requests
- Perform initial remote diagnostics
- Categorize and resolve incidents by creating and tracking tickets through closure in the ticketing system
- Assist users with the use of their equipment and business applications
- Complete an internal training program on tools and methodologies
Requirements
What you’ll need- Self-taught and passionate about IT OR higher education in IT (e.g., vocational baccalaureate in Digital Electronics and Systems, BTS SIO, or University Diploma in Networks and Telecommunications)
- Proficiency in the Windows environment (Microsoft Office, Windows 7, Windows 10, Windows Server)
- Knowledge of networking and helpdesk support
- For the Back Office team: good knowledge of databases, including SQL Server, MySQL, and Oracle
- Availability to work a schedule that varies from week to week
- Availability to work between 6:00 a.m. and 10:00 p.m.
- Availability to work on Saturdays
Benefits
Comp & perks- Health insurance (70% employer contribution)
- Meal allowance of €7.90
- Profit-sharing bonus
- Vacation bonus
- Meal vouchers
- Gift vouchers
- 50% public transportation reimbursement
- Quarterly bonuses
- Health insurance (75% employer contribution)
- Partial remote work
- Company-provided computer