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Level 2 IT Support Technician
Groupe Interway. Provide support and assistance to the group’s office-based users .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support to office-based users, including VIPs, while managing hardware inventory and incident backlogs. Proficient in Windows, Office 365, and networking, with a strong focus on service orientation and organizational skills.
Highest-signal resume keywords
Technical SupportWindows KnowledgeOffice 365 ProficiencyNetworking KnowledgeIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIncident ManagementHardware DiagnosisSoftware DiagnosisProcedure CreationInventory ManagementProject Management
Soft Skills
Detail-OrientedOrganizedAutonomousService-Oriented
Certifications & Qualifications
Post-Secondary Degree in IT
Industry Keywords
VIP User SupportRetail ExperienceTeam Collaboration
About the role
Key responsibilities & impact- Provide support and assistance to the group’s office-based users
- Support and manage VIP users
- Remotely diagnose hardware and/or software issues
- Identify the appropriate contacts required to resolve problems
- Create and update procedures
- Independently manage the incident backlog
- Manage and monitor hardware inventory
- Work as part of a team of three technicians, supervised by a So'One client representative and embedded at the client’s site
Requirements
What you’ll need- Two- or three-year post-secondary degree in IT
- Detail-oriented, organized, autonomous, and highly service-oriented
- Project management skills are a plus
- Knowledge of Windows
- Knowledge of networking
- Knowledge of Office 365
- Retail experience or knowledge is a plus
- At least 3 years of experience
- Variable schedule depending on the week
- Working hours: 35 hours per week, including Saturday work
Benefits
Comp & perks- Performance bonuses
- Health insurance (70% employer-paid)
- Meal allowance of €7.90
- Profit-sharing plan
- Vacation bonus
- Meal vouchers
- Gift vouchers
- 50% reimbursement of transportation costs
- Quarterly bonuses
- Health insurance (75% employer-paid)
- Hybrid work
- Company-provided computer