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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing equipment failures, with a strong foundation in Windows operating systems and network infrastructure. Capable of providing user support and managing service interventions in a retail environment.
Highest-signal resume keywords
Equipment DiagnosisWindows 7 and Windows 10 KnowledgePOS Systems ExperienceNetwork and Wi-Fi KnowledgeValid Driving License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Equipment RepairTesting ProceduresHardware InstallationSoftware DeploymentBackup and ImagingService Intervention TrackingReport PreparationTicket Closure
Soft Skills
AutonomyProfessionalismStress ManagementThoroughnessCommunication
Tools & Technologies
OMTIApple iOSServer Operating Systems
Certifications & Qualifications
Vocational QualificationPost-Secondary Degree in Computer Systems
Industry Keywords
Retail SectorCustomer DisplaysNetwork InfrastructureBack-Office Environment
Tech Stack
Tools & technologiesChefiOS
About the role
Key responsibilities & impact- Quickly diagnose equipment failures and malfunctions
- Consult knowledge bases to identify appropriate solutions
- Repair defective equipment and perform testing procedures at each stage
- Install new hardware and deploy the required software
- Prevent failures through imaging, backup, and alert-system implementation activities
- Provide user support and follow up on support requests
- Record equipment receipt and returns
- Place hardware orders and monitor off-site inventory
- Track service interventions in OMTI
- Prepare reports and close tickets
- Communicate with the team leader in the event of a malfunction, delay, or specific issue
- Work in the retail sector on rotating shifts between 7:30 a.m. and 10:00 p.m.
Requirements
What you’ll need- Vocational qualification through to a three-year post-secondary degree, such as a BTS or DUT specializing in computer systems and software, or demonstrated experience in the IT sector
- Autonomy and professionalism
- Strong stress-management skills
- Thoroughness and adherence to internal instructions and procedures
- Basic knowledge of networks and Wi-Fi
- Knowledge of Windows 7 and Windows 10 operating systems
- Experience in the retail environment, particularly with POS systems, customer displays, and network/back-office infrastructure
- Knowledge of Apple iOS (tablets)
- Knowledge of server operating systems, whether virtualized or physical, for back-office environments
- Availability for extensive travel, averaging approximately 50,000 km per year
- Availability to work occasional weekends and public holidays
- A valid driving license is implicitly required for field travel
Benefits
Comp & perks- €300 in quarterly bonuses
- On-call bonuses
- Company vehicle and fuel card
- Health insurance, 70% employer-paid
- Meal vouchers valued at €9.50
- Annual profit-sharing bonus
- Gift card
- Holiday vouchers
- Laptop/PC
- Mobile phone
- Overtime available