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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing IT, network, and telecommunications equipment, with a strong focus on user support and compliance with procedures. Proficient in managing hardware installations and maintaining operational efficiency in retail environments.
Highest-signal resume keywords
Equipment DiagnosisUser SupportNetwork KnowledgePoint-Of-Sale SystemsVocational Diploma
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Equipment RepairSystem ImagingBackup ImplementationTesting ProceduresWindows 7Windows 10Apple iOSNetwork OperationsTelecommunications EquipmentHardware Installation
Soft Skills
Self-RelianceProfessionalismStress ManagementAttention To Detail
Tools & Technologies
OMTIPoint-Of-Sale SystemsVirtualized Server Operating Systems
Certifications & Qualifications
Valid Driving Licence
Industry Keywords
Retail EnvironmentHardware OrdersRemote Stock MonitoringUser AssistanceRotating Shifts
Tech Stack
Tools & technologiesChefiOS
About the role
Key responsibilities & impact- Quickly diagnose equipment failures and malfunctions
- Consult knowledge bases to identify appropriate solutions
- Repair defective equipment and perform testing procedures
- Install new hardware and deploy the required software
- Prevent failures through system imaging, backups, and the implementation of alert systems
- Provide user support and assistance
- Record equipment receipt and returns
- Place hardware orders and monitor remote stock levels
- Track interventions in OMTI, prepare reports, and close tickets
- Communicate with the team leader in the event of a malfunction, delay, or specific issue
- Restore IT, network, and telecommunications equipment to operational condition
- Provide on-site support to users in the retail sector
Requirements
What you’ll need- Valid driving licence required
- Vocational diploma through a bachelor’s degree equivalent (Bac Pro to Bac +3), such as a BTS or DUT specializing in computer systems and software, or significant professional experience in IT
- Self-reliance and professionalism
- Strong stress-management skills
- Attention to detail and compliance with internal instructions and procedures
- Basic knowledge of networks, Wi-Fi, and Windows 7 and 10 operating systems
- Experience in retail environments, particularly with point-of-sale systems, displays, and network/back-office operations
- Knowledge of Apple iOS (tablets) and physical or virtualized server operating systems
- Availability for rotating shifts from 7:30 a.m. to 10:00 p.m.; weekends and public holidays may be required
- Availability for regular travel, averaging approximately 50,000 km per year
Benefits
Comp & perks- €300 in quarterly bonuses
- Company vehicle and fuel card
- Health insurance (70% employer-paid)
- Meal vouchers worth €9.50
- Annual profit-sharing bonus
- Gift card
- Holiday vouchers
- Overtime opportunities
- Laptop and mobile phone
- Meal vouchers
- Company vehicle
- On-call allowances