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Groupe Interway

N3 On-Site Support Technician – VIP

Groupe Interway

. Provide user assistance, incident management, and maintenance of IT equipment .

Posted 9/23/2026full-timeFranceMid-LevelSenior💰 €2,000 - €2,300 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-level IT support to VIP users, including proficiency in Windows and macOS operating systems, Microsoft Office, and Microsoft 365. Strong communication, organizational skills, and the ability to manage stress effectively are essential for success in this role.

Highest-signal resume keywords
IT Support Technician ExperienceProficiency in Windows and macOSMicrosoft Office and Microsoft 365 ProficiencyIP Telephony and Softphones SupportFluent English Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT SupportWindows Operating SystemMacOS Operating SystemMicrosoft OfficeMicrosoft 365IP TelephonySoftphonesAndroid SupportIOS SupportLevel 2 and Level 3 Support
Soft Skills
Excellent Communication SkillsStrong Written Communication SkillsOrganizational SkillsDiplomacyTeam Spirit
Certifications & Qualifications
Degree or Training in IT
Industry Keywords
VIP SupportIncident ManagementUser AssistanceKnowledge Base EnhancementService-Level Agreements

Tech Stack

Tools & technologies
AndroidiOSMacOS

About the role

Key responsibilities & impact
  • Provide user assistance, incident management, and maintenance of IT equipment
  • Serve as the sole point of contact for VIPs and their assistants
  • Prepare executive videoconferences
  • Provide support to the relevant users
  • Use and enhance the knowledge base
  • Meet agreed service-level deadlines
  • Track requests and incidents from start to finish
  • Propose new ideas and solutions tailored to VIP usage needs
  • Join the on-call rotation after six months in the role
  • Work within the IT Production Department alongside dedicated VIP support teams serving the presidency and executive management

Requirements

What you’ll need
  • Degree or training in IT
  • Significant experience as a support technician in demanding environments serving VIP users
  • Proficiency in Windows and macOS operating systems
  • Proficiency in Level 2 and Level 3 office and end-user support
  • Proficiency in Microsoft Office and Microsoft 365
  • Proficiency in IP telephony and softphones
  • Proficiency in supporting Android and iOS smartphones and tablets
  • Fluent English
  • Excellent communication and presentation skills
  • Strong written communication skills
  • Ability to manage stress effectively
  • Strong organizational skills and diplomacy
  • Team spirit and a strong service orientation
  • Strongly preferred: English reading, writing, and speaking skills
  • Business attire required
  • Working hours: 9:00 a.m.–5:00 p.m.
  • No remote work

Benefits

Comp & perks
  • €300 quarterly bonus
  • Health insurance (70% employer contribution)
  • Meal vouchers worth €9.50
  • Annual profit-sharing bonus
  • Gift card/gift vouchers
  • Holiday vouchers
  • 50% reimbursement of transportation costs
  • Laptop and phone
  • Fixed schedule
  • 35-hour workweek