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On-Site Support Technician
Groupe Interway. Provide first-level on-site support across the entire Workplace and Audiovisual scope .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing first-level support for audiovisual and IT solutions, including troubleshooting mobile devices and tablets. Capable of delivering effective training and developing procedures to enhance operational efficiency.
Highest-signal resume keywords
First-Level Audiovisual SupportTroubleshooting Mobile DevicesWritten And Verbal TrainingWindows Client Environment ProficiencyExperience With Streaming Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProcedure DevelopmentTicket ResolutionAudio SupportVideo SupportLighting SupportMicrosoft TeamsAdobe PhotoshopAdobe Premiere ProMobile Device Support
Soft Skills
CuriosityInterest In New TechnologiesCommunication
Tools & Technologies
Streaming PlatformsTabletsMobile DevicesMeeting Room Technology
Industry Keywords
Workplace SupportAudiovisual SupportOnboardingOffboarding
About the role
Key responsibilities & impact- Provide first-level on-site support across the entire Workplace and Audiovisual scope
- Provide support to Tangram staff, academy staff, and events
- Assist with and troubleshoot tablets and mobile devices
- Support the deployment and monitor newly implemented solutions
- Deliver written and verbal training to all personnel
- Develop and update procedures
- Create and monitor the resolution of Level 1 tickets
- Participate in employee onboarding and offboarding
- Provide first-level audiovisual support
- Prepare meeting rooms: network, Microsoft Teams, audio, and video testing
- Provide control-room support when cohorts are on site: first-level audio, video, and lighting support
Requirements
What you’ll need- Curiosity and a strong interest in new IT/AV technologies
- Experience with streaming platforms such as YouTube and Twitch is a plus
- Experience with the Adobe suite, particularly Photoshop and Premiere Pro, is a plus
- Fluency in English preferred
- Proficiency in the Windows client environment
- Experience providing assistance and troubleshooting tablets and mobile devices
- Ability to deliver written and verbal training
- Availability throughout the full time range from 7:30 a.m. to 6:30 p.m.
- On-site position with no remote work
Benefits
Comp & perks- €300 quarterly bonus
- Health insurance plan with 70% employer coverage
- Meal vouchers worth €9.50
- Annual profit-sharing bonus
- Gift card
- Holiday vouchers
- 50% public transportation reimbursement
- Computer and phone provided
- 35-hour workweek with a fixed schedule