On-Site Support Technician

Groupe Interway

. Provide first-level on-site support across the entire Workplace and Audiovisual scope .

Posted 9/18/2026full-timeVitrolles • FranceMid-LevelSenior💰 €2,300 - €2,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing first-level on-site support for Workplace and Audiovisual systems, including troubleshooting and training staff on new IT/AV technologies. Capable of managing Level 1 tickets and preparing meeting rooms with necessary technology setups.

Highest-signal resume keywords

Windows Client Environment ProficiencyTablet And Mobile Device TroubleshootingAudio And Video SupportAdobe Suite ExperienceFluency In English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

First-Level SupportLevel 1 Ticket ManagementAudio TestingVideo TestingLighting ControlStreaming ExperienceMicrosoft Teams SetupProcedure DevelopmentEmployee OnboardingEmployee Offboarding

Soft Skills

CuriosityStrong Interest In New TechnologiesWritten CommunicationVerbal CommunicationTraining Delivery

Tools & Technologies

Adobe PhotoshopAdobe Premiere ProMicrosoft TeamsAudio EquipmentVideo Equipment

Industry Keywords

Workplace SupportAudiovisual SupportIT SupportEvent SupportMeeting Room Preparation

About the role

Key responsibilities & impact

Provide first-level on-site support across the entire Workplace and Audiovisual scope
Provide support for Tangram staff, academy staff, and events
Assist with the deployment and follow-up of newly implemented solutions
Deliver written and verbal training to all staff
Develop and update procedures
Create and monitor the handling of Level 1 tickets
Participate in employee onboarding and offboarding
Prepare meeting rooms: network, Microsoft Teams, audio, and video testing
Provide first-level control room support when cohorts are on site, including audio, video, and lighting
Participate in an interview with a recruiter, followed by an interview with the manager of the relevant department

Requirements

What you’ll need

Proficiency in the Windows client environment
Tablet and mobile device assistance and troubleshooting
Curiosity and a strong interest in new IT/AV technologies
Streaming experience (YouTube, Twitch, etc.) is a plus
Experience with the Adobe suite (Photoshop, Premiere Pro) is a plus
Fluency in English is preferred
Working hours: 9:00 a.m. to 5:00 p.m.
Availability to work 35 hours per week according to a fixed schedule

Benefits

Comp & perks

Quarterly bonuses of €300
Health insurance with 70% to 75% employer coverage
Meal vouchers worth €9.50
Annual profit-sharing bonus
Gift card(s) / gift vouchers
Holiday vouchers
50% reimbursement of public transportation costs
Computer and phone provided
35-hour workweek with a fixed schedule
No remote work