Onsite Support Technician

Groupe Interway

. Provide first-line onsite support across the entire Workplace and Audiovisual scope .

Posted 9/18/2026full-timeMarseille • FranceMid-LevelSenior💰 €2,000 - €2,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing first-line support for audiovisual and IT solutions, including troubleshooting mobile devices and tablets. Capable of delivering training, developing procedures, and managing Level 1 ticket resolutions effectively.

Highest-signal resume keywords

Windows Client Environment ProficiencyAudiovisual Support ExperienceAdobe Suite ExperienceStreaming Platforms FamiliarityTraining Delivery Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingLevel 1 Ticket ResolutionProcedure DevelopmentMobile Device SupportTablet Support

Soft Skills

CuriosityStrong Interest in IT and AV Technologies

Tools & Technologies

Microsoft TeamsAdobe PhotoshopAdobe Premiere ProStreaming Platforms

Industry Keywords

Onsite SupportEmployee OnboardingControl-Room SupportMeeting Room PreparationAudio and Video Testing

About the role

Key responsibilities & impact

Provide first-line onsite support across the entire Workplace and Audiovisual scope
Provide assistance and troubleshooting for tablets and mobile devices
Support the deployment and monitor newly implemented solutions
Deliver written and verbal training to all staff
Develop and update procedures
Create and track the resolution of Level 1 tickets
Participate in employee onboarding and offboarding
Provide first-line audiovisual support
Prepare meeting rooms, including network, Microsoft Teams, audio, and video testing
Provide control-room support when cohorts are onsite, covering audio, video, and lighting

Requirements

What you’ll need

Proficiency in the Windows client environment
Experience with streaming platforms such as YouTube and Twitch is a plus
Experience with the Adobe suite, particularly Photoshop and Premiere Pro, is a plus
Fluency in English preferred
Curiosity and a strong interest in new IT and AV technologies
Availability throughout the full 7:30 a.m. to 6:30 p.m. time window

Benefits

Comp & perks

€300 quarterly bonus
Health insurance with 70% employer contribution
Meal vouchers worth €9.50
Annual profit-sharing bonus
Gift card
Holiday vouchers
50% public transportation reimbursement
Computer and phone provided
Fixed schedule
35-hour workweek