Proximity Support Technician

Groupe Interway

. Provide first-level on-site support across the entire Workplace and Audiovisual scope .

Posted 10/2/2026full-timeMarseille • FranceMid-LevelSenior💰 €2,000 - €2,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing first-level on-site support for audiovisual and IT solutions, including troubleshooting mobile devices and managing Level 1 tickets. Capable of delivering training and developing procedures while maintaining effective communication with staff and event participants.

Highest-signal resume keywords

Windows Client Environment ProficiencyAudiovisual Support ManagementLevel 1 Ticket ResolutionAdobe Suite ExperienceStreaming Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingLevel 1 SupportProcedure DevelopmentMobile Device SupportAudio/Video Testing

Soft Skills

CuriosityCommunicationTraining Delivery

Tools & Technologies

Microsoft TeamsAdobe PhotoshopAdobe Premiere ProStreaming Platforms

Industry Keywords

On-Site SupportWorkplace TechnologyAudiovisual SolutionsEmployee OnboardingControl-Room Support

About the role

Key responsibilities & impact

Provide first-level on-site support across the entire Workplace and Audiovisual scope
Provide support for Tangram staff, academy staff, and events
Assist with and troubleshoot tablets and mobile devices
Support the deployment and follow-up of newly implemented solutions
Deliver written and verbal training to all personnel
Develop and update procedures
Create and monitor the resolution of Level 1 tickets
Participate in employee onboarding and offboarding
Manage first-level audiovisual support
Prepare rooms, including network, Microsoft Teams, audio, and video testing
Provide control-room support when cohorts are on site, including first-level audio, video, and lighting support

Requirements

What you’ll need

Proficiency in the Windows client environment
Curiosity and a strong interest in new IT/AV technologies
Experience with streaming platforms such as YouTube and Twitch is a plus
Experience with the Adobe suite, particularly Photoshop and Premiere Pro, is a plus
Fluency in English preferred
Full working hours between 7:30 a.m. and 6:30 p.m.
Availability to work 35 hours per week
On-site position with no remote work

Benefits

Comp & perks

Health insurance, 70% employer contribution
Meal vouchers worth €9.50
Annual profit-sharing bonus
Gift card
Vacation vouchers
50% transportation reimbursement
Quarterly bonuses
35-hour workweek with a fixed schedule
Laptop and phone