Proximity Support Technician

Groupe Interway

. Provide first-level on-site support across the entire Workplace and Audiovisual scope .

Posted 9/30/2026full-timeVitrolles • FranceMid-LevelSenior💰 €2,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing first-level on-site support for Workplace and Audiovisual technologies, including troubleshooting mobile devices and managing Level 1 tickets. Capable of delivering training and developing procedures while supporting event setups and control-room operations.

Highest-signal resume keywords

Windows Client Environment ProficiencyAudio Visual SupportLevel 1 Ticket ManagementAdobe Suite ExperienceFluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Mobile DevicesFirst-Level SupportStreaming Platforms ExperienceMicrosoft Teams SetupAudio Video Testing

Soft Skills

CuriosityStrong Interest in IT and AV Technologies

Tools & Technologies

Adobe PhotoshopAdobe Premiere ProYouTubeTwitch

Industry Keywords

Workplace SupportAudiovisual TechnologiesEmployee OnboardingEvent Support

About the role

Key responsibilities & impact

Provide first-level on-site support across the entire Workplace and Audiovisual scope
Provide support for Tangram staff, academy staff, and events
Assist with and troubleshoot tablets and mobile devices
Support the deployment and follow-up of newly implemented solutions
Deliver written and verbal training to all staff
Develop and update procedures
Create and monitor the handling of Level 1 tickets
Participate in employee onboarding and offboarding
Prepare rooms, including network, Microsoft Teams, audio, and video testing
Provide control-room support when cohorts are on site, particularly for first-level audio, video, and lighting support
Participate in an interview with a recruiter followed by an interview with the relevant department manager

Requirements

What you’ll need

Proficiency in the Windows client environment
Experience with streaming platforms such as YouTube and Twitch is a plus
Experience with the Adobe suite, particularly Photoshop and Premiere Pro, is a plus
Fluency in English is preferred
Curiosity and a strong interest in new IT and AV technologies
Availability to work from 9:00 a.m. to 5:00 p.m.
On-site work, with no remote-work option

Benefits

Comp & perks

Health insurance (70% employer-paid)
Meal vouchers worth €9.50
Annual profit-sharing bonus
Gift cards
Holiday vouchers
50% reimbursement of transportation costs
Quarterly bonuses of €300
Laptop and phone
Fixed schedule
35-hour workweek