Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Groupe Interway

VIP Field Support Technician

Groupe Interway

. Provide user assistance, incident management, and maintenance of IT equipment.

Posted 11/9/2026full-timeFranceMid-LevelSenior💰 €2,000 - €2,100 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-level IT support to VIP users, including proficiency in Windows and macOS operating systems, Microsoft Office, and IP telephony systems. Strong customer service orientation and excellent communication skills are essential for effective incident management and user assistance.

Highest-signal resume keywords
IT Support Technician ExperienceProficiency In Windows And macOSMicrosoft Office And Microsoft 365 ProficiencyIP Telephony And Softphone SystemsFluency In English

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT SupportWindows Operating SystemMacOS Operating SystemMicrosoft OfficeMicrosoft 365IP TelephonySoftphone SystemsAndroid SupportIOS SupportLevel 2 And Level 3 Support
Soft Skills
Customer-Service OrientationExcellent Communication SkillsStrong Organizational SkillsAbility To Work Under PressureTeam Spirit
Industry Keywords
VIP SupportIncident ManagementUser AssistanceOn-Site SupportKnowledge Base

Tech Stack

Tools & technologies
AndroidiOSMacOS

About the role

Key responsibilities & impact
  • Provide user assistance, incident management, and maintenance of IT equipment.
  • Serve as the single point of contact for VIPs and their assistants.
  • Prepare executive videoconferences.
  • Provide on-site support to the users concerned.
  • Use and expand the knowledge base.
  • Meet service-level deadlines.
  • Manage requests and incidents from end to end.
  • Propose new ideas and solutions tailored to VIPs’ needs and usage.
  • Join the dedicated VIP support teams serving the Chairperson’s Office and Executive Management within the IT Production department.

Requirements

What you’ll need
  • Degree or training in IT, with significant experience as a support technician in demanding environments serving VIP users.
  • Proficiency in Windows and macOS operating systems.
  • Proficiency in Level 2 and Level 3 office and desktop support.
  • Proficiency in Microsoft Office and Microsoft 365.
  • Proficiency in IP telephony and softphone systems.
  • Proficiency in supporting Android and iOS smartphones and tablets.
  • Fluency in English.
  • Strong customer-service orientation.
  • Excellent communication and presentation skills.
  • Strong written communication skills.
  • Ability to work effectively under pressure.
  • Strong organizational skills, technical expertise, and diplomacy.
  • Team spirit and a strong service orientation.
  • English-language skills (reading, writing, and speaking) are highly recommended.
  • Business attire is required.
  • Participation in the on-call rotation after six months in the role.

Benefits

Comp & perks
  • Supplementary health insurance (70% employer contribution)
  • Meal vouchers worth €9.50
  • Annual profit-sharing bonus
  • Gift card
  • Holiday vouchers
  • 50% reimbursement of public transportation costs
  • Company computer and phone