B2B Customer Care Specialist – 6-Month Fixed-Term Contract

Groupe La Centrale

. Respond to inquiries from professional clients and key accounts by phone and in writing .

Posted 10/2/2026contractParis • FranceMid-LevelSenior💰 €29,500 - €34,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B customer relations and support, with a strong ability to analyze technical issues and communicate effectively with professional clients and key accounts. Proficient in ticket management and collaboration with product teams to enhance service delivery and product quality.

Highest-signal resume keywords

B2B Customer RelationsTechnical Issue AnalysisTicket ManagementCommunication SkillsMarketplace Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Issue AnalysisBug TestingTicketing SystemsData AnalysisKnowledge Base Management

Soft Skills

Detail-OrientedProactiveAutonomousCurious

Tools & Technologies

Digital ToolsAI Interest

Certifications & Qualifications

Master’s DegreeBachelor’s Degree

Industry Keywords

Customer CareProfessional ClientsKey AccountsAutomotive EnvironmentTech Environment

About the role

Key responsibilities & impact

Respond to inquiries from professional clients and key accounts by phone and in writing
Handle requests from start to finish, including complex or sensitive situations
Support and help professional clients and key accounts develop their knowledge, particularly for Level 2 support matters
Build trusted relationships and provide follow-up through to resolution
Analyze technical and product issues and identify their root causes
Test and qualify issues reported by clients before escalation
Open and track tickets with the Product team
Monitor releases and product developments
Coordinate with various internal stakeholders when necessary
Identify pain points and recurring needs
Analyze listing data, including rankings and performance
Share feedback with the Product and Tech teams
Contribute to the continuous improvement of products, services, and processes
Help expand and update the knowledge base

Requirements

What you’ll need

Master’s degree or equivalent (minimum Bachelor’s degree)
Initial experience in B2B customer relations, support, or customer care, ideally serving professional clients or key accounts
Experience in a marketplace, automotive, or tech environment is a plus
Ability to analyze issues and identify their root causes
Ability to test and qualify a bug, then open a ticket with the Product team
Ability to explain and support decisions and communicate clearly, both verbally and in writing
Curious, detail-oriented, autonomous, and proactive
Comfortable using digital tools, with an interest in AI

Benefits

Comp & perks

Variable compensation
Choice of equipment (Mac or PC)
Friendly and collaborative atmosphere (events, seminars, etc.)
Profit-sharing bonus
Remote-work policy (2 days per week)
Meal voucher card (€11 per day worked)