Partnership Support Specialist I

Grow Therapy

. Answer live calls, chats, and emails from clinicians and clients .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within the healthcare sector, particularly in health insurance and billing. Capable of managing multiple tools and databases while providing empathetic and effective communication in a contact center environment.

Highest-signal resume keywords

Customer Support ExperienceHealthcare Billing KnowledgeTechnical UnderstandingMultitasking AbilityAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportHealth Insurance KnowledgeBilling Issue ResolutionDatabase ManagementTechnical Problem Solving

Soft Skills

EmpathyAdaptabilityCalm Under PressureInitiativeCan-Do Attitude

Industry Keywords

Contact Center EnvironmentStakeholder CollaborationPerformance GoalsLive Chat SupportEmail Support

About the role

Key responsibilities & impact

Answer live calls, chats, and emails from clinicians and clients
Collaborate with Customer Operations teams to solve stakeholder roadblocks
Work with RCM and Engineering teams to resolve bugs and billing issues
Meet with supervisor to discuss performance opportunities, feedback, and performance goals
Provide best-in-class support to Payor Partner Clinicians and Clients

Requirements

What you’ll need

At least 2 years of experience in customer support (healthcare billing a plus)
At least 1 year of experience assisting customers over the phone, via live chat, and email support
Experience with and knowledge of health insurance/billing
Intermediate level of technical understanding
Experience working with large databases and multiple tools simultaneously
Ability to pivot and multitask
Ability to adapt to an ever-changing environment
High attention to detail
Desire to work in a contact center environment
Initiative and a can-do attitude toward investigating and solving problems
Empathetic attitude
Ability to remain calm under intense interactions
Resume must be uploaded in PDF format
Authorization to work lawfully in the United States
Must not require current or future sponsorship for an immigration-related employment benefit

Benefits

Comp & perks

Comprehensive medical, dental, vision, life, and disability coverage
No cost access to therapy through the Grow platform (available to US employees)
Retirement savings programs and equity opportunities
Flexible time off
Company paid holidays
Company-wide Winter Break
Up to 18 weeks of paid parental leave
New child stipend
Dedicated weekly flexible time for self care
Annual wellness and development stipend
Pre-tax commuter benefits for teammates working from hub locations
Home workspace support
Meal benefits
Wellness memberships
Virtual care
Pet insurance discounts (where available)
Global travel assistance
Travel 2–3 times per year for company and department offsites