FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Enterprise accounts and driving customer success through effective relationship building, renewals, and expansion strategies. Proficient in coordinating cross-functional teams and advocating for customer needs while monitoring account health metrics.
Highest-signal resume keywords
Customer Success ManagementEnterprise Account ManagementRenewals and Retention StrategiesCross-Functional CollaborationFluent in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementOnboarding CoordinationChurn Risk MitigationSuccess Milestone DefinitionCustomer Health MonitoringUpsell and Cross-Sell StrategiesQBRs and Executive PresentationsComplex Contract ManagementSaaS ExperienceLogistics and Supply Chain Knowledge
Soft Skills
Excellent Communication SkillsOrganizational SkillsPrioritization SkillsEscalation HandlingRelationship Building
Tools & Technologies
CRM ToolsHubSpotSalesforce
Industry Keywords
EMEA RegionB2B PlatformsMulti-Stakeholder Accounts
About the role
Key responsibilities & impact- Own and grow relationships with approximately 35 EMEA accounts
- Act as the primary post-sale point of contact
- Build long-term relationships with key stakeholders and decision-makers
- Understand customer business goals and align them with product value
- Lead and coordinate complex onboarding activities
- Drive platform and service adoption
- Define success milestones and track progress
- Coordinate onboarding with Operations, Product, and other internal teams
- Own Enterprise customer renewals using a 90/60/30-day cadence
- Identify and mitigate churn risks
- Partner with Sales, Legal, and Finance on renewals and contracts
- Identify expansion opportunities and support upsell and cross-sell initiatives
- Lead high-priority escalations and critical customer issues
- Advocate for customers internally and coordinate task forces
- Monitor customer health metrics and usage
- Maintain accurate account data in CRM and internal tools
- Report on risks, opportunities, and account status
- Participate in QBRs, Success Reviews, and executive-level meetings
- Collaborate cross-functionally with Sales, Product, Operations/Logistics, and Finance
Requirements
What you’ll need- 3+ years of experience in Customer Success, Account Management, or similar roles
- Proven experience managing Enterprise, Upper Mid Market, or Large accounts
- Experience working with customers in the EMEA region
- Strong understanding of renewals, retention, and expansion strategies
- Excellent written and verbal communication skills
- Comfortable handling escalations and difficult conversations
- Strong organizational and prioritization skills
- Fluent in English; additional European languages are a plus
- Nice to have: experience in SaaS, logistics, supply chain, or B2B platforms
- Nice to have: experience with complex contracts and multi-stakeholder accounts
- Nice to have: experience running QBRs and executive-level presentations
- Nice to have: familiarity with CRM tools such as HubSpot or Salesforce
- Spain-based candidate required
- Availability to work Spain timezone hours and cover the EMEA region, with flexibility to cover other regions based on operational needs
Benefits
Comp & perks- 100% work-from-home position
- Monthly payment in USD
- PTO days and local national holidays
- Company equipment
- Fixed budget for expenses (healthcare, personal care or learning)
- Personal and professional growth opportunities