GroWrk

Analyst

• Maintain accurate and up-to-date delivery records in the GroWrk platform, including order statuses, tracking numbers, ETAs, and delivery confirmations
• Monitor and follow up on delivery operations, including partner handoff, prep services, shipping progress, customs and export coordination, and final delivery confirmation
• Coordinate with global partners to request and validate shipping information, resolve delivery delays or exceptions, and confirm proof of delivery and documentation
• Quote and process standard, expedited, international export, special, and regional logistics services
• Identify risks and bottlenecks affecting delivery timelines and take corrective action
• De-escalate incidents and manage communication with internal stakeholders across CS, LOPS, Procurement, Enablement, and Product
• Perform regional or account-specific delivery audits to ensure execution quality and SLA compliance
• Identify opportunities to improve delivery workflow efficiency, automation, and scalability
• Ensure timely, accurate, and high-quality execution of delivery-related orders across GroWrk’s global operations

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Logistics Analyst