Sales Support

Groz-Beckert

. Attend to customer inquiries, requests, and purchase orders via phone, email, fax, or web portal .

Posted 11/12/2026full-timeHo Chi Minh City • VietnamJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and order fulfillment, utilizing SAP for managing quotations, invoicing, and sales activities while ensuring customer satisfaction and operational efficiency.

Highest-signal resume keywords

SAP ProficiencyCustomer Service SkillsOrder Fulfillment ExperienceMicrosoft Office SkillsAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SAPOrder FulfillmentQuotation CreationInvoicingSales Pipeline ManagementProcess OptimizationCustomer Record Maintenance

Soft Skills

Great Customer Service SkillsMeticulousnessGood Administration Skills

Tools & Technologies

Microsoft OfficeExcelWordPowerPoint

Industry Keywords

Sales CampaignsCustomer InquiriesDelivery NotesTechnical ReportsCustomer Complaints

About the role

Key responsibilities & impact

Attend to customer inquiries, requests, and purchase orders via phone, email, fax, or web portal
Use SAP to create quotations, order confirmations, proforma invoices, delivery notes, and invoices
Follow up on open quotations and order confirmations and maintain an accurate sales pipeline in SAP
Manage SAP activities including discounts, sales campaigns, stock re-allocation, samples, credit/debit notes, shipment discrepancies, and goods returns
Support sales managers and sales team members
Collaborate with logistics colleagues to ensure smooth deliveries and customer satisfaction
Coordinate with customers and finance to ensure accurate invoicing and timely payments
Assist the manager and salespeople during customer and internal stakeholder visits and exhibitions
Assist with operational key figures and process optimization
Maintain up-to-date customer records in SAP
Distribute company brochures, technical leaflets, needle catalogues, marketing materials, and corporate gifts
Document customer complaints and feedback and prepare reports for the Technical Department
Communicate investigation reports to customers

Requirements

What you’ll need

Great customer service skills
Minimum 2–3 years of experience in customer service and order fulfilment
Technically-inclined, with experience using SAP systems and Microsoft Office (Excel, Word, PowerPoint)
Fluent both spoken and written English
Local language(s) are good to have but not required
Meticulousness and attention to detail
Good administration skills

Benefits

Comp & perks

Collaborative and supportive work environment
Opportunity to learn from industry experts
Work on exciting projects impacting the future of textiles