Associate Account Manager, Enterprise

Grubhub

. Serve as the day-to-day point of contact for franchisees and franchise groups .

Posted 9/21/2026full-timeUnited StatesJuniorMid-Level💰 $44,800 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on client partnership development, revenue growth, and operational efficiency. Proficient in utilizing Salesforce and other software tools to enhance client experiences and drive successful marketing campaigns.

Highest-signal resume keywords

Account ManagementSalesforce.com ExperienceClient Partnership DevelopmentProblem-Solving SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSalesforce.comJIRAMS OfficeGoogle Products

Soft Skills

Positive AttitudeCoachabilityProblem-SolvingCommunication Skills

Tools & Technologies

SalesforceJIRAMS OfficeGoogle Suite

Industry Keywords

Franchise ManagementRestaurant OwnersClient RetentionMarketing CampaignsOperational Efficiencies

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the day-to-day point of contact for franchisees and franchise groups
Upsell franchise partners on rate increases, marketing opportunities, and new tools/features
Maintain accurate account information and pipeline in Salesforce
Collaborate with the Account Manager on compiling and presenting information for Quarterly Business Reviews and strategic client meetings
Participate in weekly client calls with the Account Manager
Execute individual and regional marketing campaigns for franchise partners
Increase revenue across the book of business and reduce cancellations/attrition
Manage external restaurant trainings and operational efficiencies
Monitor market closures, including special events, holidays, and natural disaster notifications
Follow up on inbound requests from clients or the Grubhub Care Team
Route escalations promptly to the correct internal departments and ensure expectations are set and met
Develop client partnerships and oversee client experiences and expectations
Coordinate internal teams to support successful account launches
Maintain account retention and explore account growth opportunities
Assess, triage, diagnose, and prescribe solutions for ad hoc restaurant-partner scenarios

Requirements

What you’ll need

Bachelor’s Degree preferred or high school diploma/GED
1–2 years in Account Management, Sales, or experience working with large clients
Strong computer skills, including MS Office and Google products
Ability to quickly learn new software
Experience with Salesforce.com or similar and JIRA a plus
Positive attitude and desire to find mutually beneficial solutions
Coachability and openness to new ideas and continuous feedback
Strong verbal and written communication skills
Problem-solving skills, including identifying root causes, customer needs, and solutions
Confidence making outbound phone calls
Ability to work in a fast-paced, evolving environment
Experience working with or selling to restaurant owners a plus
Employment eligibility subject to federal E-Verify verification

Benefits

Comp & perks

Uncapped commission
Equity
401(k)
Choice of medical, dental, and vision plans
Company-paid short- and long-term disability coverage
Paid time off, including flexible time off for exempt employees
Paid vacation for non-exempt employees
Paid sick leave in compliance with applicable law
Paid parental leave
Discounted meals
Exclusive perks across the Wonder family of brands
Hybrid work arrangement with 3 days a week in the office