Grubhub

Account Manager

• Develop understanding of Grubhub's products and services, including features, benefits, and value propositions
• Assist in managing a portfolio of accounts
• Ensure timely client communication and address basic inquiries or concerns
• Assist restaurants in attracting new diners, increasing order volume, and delivering top-quality service
• Conduct regular check-ins with restaurant partners
• Gather feedback, assess satisfaction, and identify improvement areas
• Respond to restaurant inquiries, account issues, and requests, or route them to appropriate departments
• Maintain accurate records of client interactions, discussions, action items, and follow-up tasks
• Participate in training sessions and workshops
• Contribute proactively to team goals and initiatives

Bilingual Account Manager, SMB

Procurement

• Own the day-to-day configuration of procurement and travel and expense platforms, including approval routing, policies, fields, rules, templates, and user permissions
• Design and build new procurement workflows and configurations based on evolving business requirements
• Maintain a scalable configuration architecture and establish standards for system changes
• Manage system enhancements, testing, releases, and production deployments
• Partner with procurement platform partners on product enhancements, issues, and roadmap opportunities
• Maintain accurate system documentation, configuration records, and process maps
• Design and maintain system-based controls enforcing procurement policies, approval requirements, delegation of authority, and spend thresholds
• Configure automated routing and approval logic
• Identify control gaps, process risks, and automation opportunities
• Partner with Finance, Internal Audit, Legal, Security, and Compliance on organizational control requirements
• Establish change-control and governance processes
• Monitor configuration effectiveness and recommend improvements based on audit findings, policy changes, and operational data
• Manage competing requests and prioritize enhancements based on business value, risk, compliance, and user impact

Senior Associate, Procurement Systems

Account Executive

• Serve as the day-to-day point of contact for franchisees and franchise groups
• Upsell franchise partners on rate increases, marketing opportunities, and new tools/features
• Maintain accurate account information and pipeline in Salesforce
• Collaborate with the Account Manager on compiling and presenting information for Quarterly Business Reviews and strategic client meetings
• Participate in weekly client calls with the Account Manager
• Execute individual and regional marketing campaigns for franchise partners
• Increase revenue across the book of business and reduce cancellations/attrition
• Manage external restaurant trainings and operational efficiencies
• Monitor market closures, including special events, holidays, and natural disaster notifications
• Follow up on inbound requests from clients or the Grubhub Care Team
• Route escalations promptly to the correct internal departments and ensure expectations are set and met
• Develop client partnerships and oversee client experiences and expectations
• Coordinate internal teams to support successful account launches
• Maintain account retention and explore account growth opportunities
• Assess, triage, diagnose, and prescribe solutions for ad hoc restaurant-partner scenarios

Bilingual Account Manager, SMB

Senior Associate, Procurement Systems

Associate Account Manager, Enterprise