Strategic Partnership Manager, SMB

Grubhub

. Manage a portfolio of critical SMB merchant accounts in priority markets .

Posted 10/14/2026full-timeUnited StatesMid-LevelSenior💰 $96,960 - $121,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, strategic planning, and relationship building with SMB merchants. Proficient in delivering tailored solutions and driving revenue growth through data-driven insights and collaboration with cross-functional teams.

Highest-signal resume keywords

Account Management ExperienceStrategic PlanningSalesforce.com CRM ExperienceFluency in Mandarin or SpanishStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBusiness Review ConductingData-Driven InsightsRevenue Growth StrategiesUpselling and Cross-SellingMS Office ProficiencyGoogle Products ProficiencyProblem SolvingTime ManagementRestaurant Industry Knowledge

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsPositive AttitudeSelf-Starter

Tools & Technologies

Salesforce.comCRM SoftwareGoogle ProductsMS Office

Certifications & Qualifications

Bachelor’s DegreeHigh School Degree/GED

Industry Keywords

SMB Merchant AccountsRestaurant OwnersPartner RelationshipsRetention StrategiesDiner Acquisition

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage a portfolio of critical SMB merchant accounts in priority markets
Build partner relationships, including with partners having custom agreements
Conduct regular business reviews to optimize Grubhub accounts
Develop and execute strategic account plans
Drive retention, new diner acquisition, conversion, and revenue growth
Serve as primary point of contact and internal advocate for strategic accounts
Provide an emergency contact number and maintain constant availability or provide an alternative contact
Identify and execute upsell, cross-sell, and expansion opportunities
Manage renewals of partner agreements
Collaborate with Sales, Marketing, Product, and other cross-functional teams
Deliver tailored solutions and address complex challenges
Provide data-driven insights and strategic guidance to partners
Travel to meet top partners and attend industry events

Requirements

What you’ll need

Must be in the Boston, MA area or NYC
Native-level fluency in English required
Mandarin or Spanish fluency strongly preferred
Bachelor’s Degree or equivalent years of experience and High School degree/GED
4–6 years of account management or enterprise account management experience
Experience working with or selling to restaurant owners is a major plus
Restaurant experience is a plus
Strong computer skills, including MS Office and Google products
Ability to quickly learn new software
Salesforce.com or similar CRM experience is a plus
Ability and desire to find solutions for merchants
Strong verbal and written communication skills
Strong organizational and time management skills
Confidence making outbound phone dials
Willingness and ability to travel and speak to restaurants in person
Proven track record of meeting and exceeding goals
Ability to balance multiple tasks, self-start, take action, and solve problems
Positive attitude and aptitude for working in a fast-paced, fast-growing environment
Must be eligible to work in the United States; Wonder does not sponsor employment visas for this role

Benefits

Comp & perks

Uncapped commission
Equity
401(k)
Medical, dental, and vision plans
Company-paid short- and long-term disability coverage
Paid time off, including flexible time off for exempt employees
Paid vacation for non-exempt employees
Paid sick leave in compliance with applicable law
Paid parental leave
Discounted meals
Exclusive perks across the Wonder family of brands