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Customer Success Manager
GrundsteuerDigital. Support customers—primarily tax advisory firms and their clients—via email, phone, and digital support channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on the tax advisory market, utilizing effective communication skills and a structured approach to problem-solving. Proficient in optimizing support processes and enhancing service quality while collaborating with various departments.
Highest-signal resume keywords
Customer Support ExperienceTax Advisory KnowledgeFluent GermanSolution-Oriented CommunicationProcess Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Service FocusFriendly CommunicationConfident InteractionSelf-MotivatedIndependent Work Approach
Industry Keywords
Tax Advisory MarketDigital Support ChannelsSupport RequestsCustomer CommunicationsService Quality
About the role
Key responsibilities & impact- Support customers—primarily tax advisory firms and their clients—via email, phone, and digital support channels
- Answer questions about the GWP-Digital product and its digital processes
- Work with customers to find suitable solutions
- Analyze and document support requests
- Handle support requests in a structured and transparent manner
- Identify recurring issues and share feedback with Product and Development teams
- Help optimize support processes and continuously improve service quality
- Work closely with other departments
- Support the ongoing development of customer communications
Requirements
What you’ll need- Initial experience in customer support
- Ideally, knowledge of the tax advisory market
- Strong service and customer focus
- Friendly, confident, and solution-oriented communication skills
- Willingness to learn about new digital products and technical contexts
- Structured, self-motivated, and independent approach to work
- Fluent German
Benefits
Comp & perks- A high degree of responsibility, the opportunity to play an active role in shaping the company, and a motivated, success-oriented team
- Weekly team exchanges and continuous feedback
- Remote-first working model with hybrid options
- Flexible working hours
- Coworking space budget
- Workation option
- Time off on December 24 and 31
- Access to the Udemy program for individual professional development
- Corporate benefits
- Discounted mobile phone plans
- Employer-supported savings benefits
- Above-statutory contributions to occupational pension plans
- Loyalty bonus
- Company health insurance
- Public transport pass
- Discounted fitness and wellness offers in your city through egym
- Bike leasing
- Monthly team meetups
- Dog-friendly workplaces at the headquarters in Kassel