GrundsteuerDigital

Customer Success Manager

• Support customers—primarily tax advisory firms and their clients—via email, phone, and digital support channels
• Answer questions about the GWP-Digital product and its digital processes
• Work with customers to find suitable solutions
• Analyze and document support requests
• Handle support requests in a structured and transparent manner
• Identify recurring issues and share feedback with Product and Development teams
• Help optimize support processes and continuously improve service quality
• Work closely with other departments
• Support the ongoing development of customer communications

Sales

• Independently acquire new customers for digital tax solutions
• Further develop existing customer relationships
• Identify potential customers, engage with them through various channels, and build your own sales pipeline
• Conduct consultation calls, presentations, and product demos both online and on-site
• Inspire customers with the value of our solutions
• Represent fino taxtech GmbH at trade fairs, conferences, and industry events
• Develop new contacts into concrete business opportunities
• Analyze customer needs and develop suitable solutions
• Manage the entire sales process, from initial contact through to closing
• Work closely with Product, Marketing, and Support
• Incorporate customer feedback into the continued development of our products

Customer Success Manager

Sales Manager