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Last-Mile Transportation Manager – E-commerce, Omnichannel
Grupo Boticário. Design and scale the urban last-mile architecture across Brazil’s key consumption centers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in last-mile logistics management, including the implementation of same-day and next-day delivery models, and the ability to lead cross-functional teams while managing substantial freight budgets. Proficient in data analysis for optimizing transportation decisions and enhancing operational efficiency.
Highest-signal resume keywords
Last-Mile Logistics ManagementTransportation Management Systems (TMS)Freight Rate NegotiationData Analysis and BI DashboardsLeadership in Logistics Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transportation ManagementLogistics Network DesignParcel Carrier ManagementContractual SLA CreationCost-Per-Order ManagementData InterpretationRouting AlgorithmsFinancial Visibility ImplementationLoss/Damage ControlUrban Freight Contracts
Soft Skills
Executive CommunicationCross-Functional InfluenceDecision-Making Under PressureTeam DevelopmentInspirational Leadership
Tools & Technologies
TMS PlatformsLogistics Control TowersBI DashboardsAutomated Dispatch SystemsRouting Software
Certifications & Qualifications
Bachelor’s Degree in EngineeringGraduate Degree or MBA in Supply ChainSpecialization in Business ManagementSpecialization in FinanceSpecialization in Technology
Industry Keywords
Urban FreightE-Commerce LogisticsParcel TransportationICMS and DIFAL KnowledgeSame-Day Delivery Models
About the role
Key responsibilities & impact- Design and scale the urban last-mile architecture across Brazil’s key consumption centers
- Implement same-day and next-day delivery models, Ship-from-Store, urban micro-hubs, and PUDO/Locker networks
- Diversify and qualify parcel carriers, logtechs, on-demand delivery providers, and dedicated carriers
- Connect the e-commerce delivery network to the reach and distribution opportunities of the company’s own retail network
- Manage an annual freight budget of approximately BRL 120 million or more, along with cost-per-order targets
- Partner with Procurement on bids, dimensional-weight tables, dynamic freight pricing, and contractual SLAs
- Implement financial visibility, loss/damage control, and invoice auditing
- Ensure OTIF, lead time, First-Attempt Success Rate, and Loss/Claim Rate performance indicators
- Lead logistics readiness for Black Friday, Mother’s Day, Valentine’s Day, and Christmas
- Establish governance for logistics after-sales operations and reverse logistics
- Drive the digital transformation of the transportation control tower, end-to-end traceability, and automated dispatch
- Use data and routing algorithms to balance loads among operators
- Lead, develop, and inspire coordinators, specialists, and analysts
- Align with the E-commerce, Own Retail, Product & Technology, CX/Customer Service, Tax, and Procurement leadership teams
Requirements
What you’ll need- Bachelor’s degree in Engineering (Industrial, Mechanical, or Computer Engineering), Business Administration, Logistics, Economics, or a related field
- Strong track record in leadership roles overseeing transportation management, last-mile logistics networks, or fulfillment
- Deep knowledge of the light parcel carrier market, urban freight contracts, same-day/next-day models, and Brazil’s geographic reach
- Advanced analytical ability to interpret dispatch and tracking data, BI dashboards, and network models
- Experience managing carrier relationships, applying contractual penalties, creating SLAs, and negotiating freight rate tables
- Graduate degree, MBA, or specialization in Supply Chain, Business Management, Finance, or Technology (preferred)
- Experience implementing or configuring TMS platforms and real-time logistics control towers (preferred)
- Experience with Ship-from-Store or Click & Collect (preferred)
- Knowledge of ICMS and DIFAL applicable to interstate parcel transportation in Brazil (preferred)
- Ability to assess the impact of transportation decisions on revenue, contribution margin, and LTV
- Executive communication skills and cross-functional influence to defend budgets and business cases before Directors and C-level executives
- Ability to make decisions during network disruptions and extreme seasonal peaks
- Demonstrated ability to develop tactical leaders and engage hybrid, geographically distributed teams
Benefits
Comp & perks- Flexible medical and dental insurance plans
- Prescription assistance and health allowance for family members
- Free psychotherapy sessions and 24/7 telemedicine
- Ongoing prevention, mental well-being, and vaccination programs
- Meal vouchers (or an on-site restaurant) and food allowance (with an extra Christmas allowance)
- Discounts of up to 40% across brands in our ecosystem
- Gympass/TotalPass membership for gyms and sports studios
- Home office allowance for hybrid and remote work arrangements
- Birthday day off
- Pet health insurance, partner discounts, and travel/accommodation programs
- Extended parental leave (180 days for mothers and 120 days for fathers)
- Support for parents of children with special needs and childcare/early education assistance
- School-supply allowance and child nutrition credit
- Dedicated legal, psychological, and social support
- Private pension plan and life insurance
- Bereavement support following the loss of parents and payroll-deductible loans
- Transportation allowance and parking (depending on the work arrangement)