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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing payroll customer support through various communication channels while ensuring a high level of customer engagement and satisfaction. Possesses strong knowledge of payroll processes and HR administration, with a commitment to ethics and confidentiality.
Highest-signal resume keywords
Payroll Customer Support ExperienceStrong Written And Verbal Communication SkillsKnowledge Of Payroll ProcessesProactivity And Attention To DetailAbility To Work As Part Of A Team
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Knowledge Of Time And Attendance SystemsUnderstanding Of HR Administration Business Rules
Soft Skills
Punctuality And ResponsibilityOrganizationTeamworkSense Of UrgencyOpenness To Change
Industry Keywords
Customer CareAgile MethodologyRemote Work Availability
About the role
Key responsibilities & impact- Provide support to payroll customers
- Assist customers via chat, phone, and online channels
- Answer questions and provide guidance on product processes
- Increase customer knowledge of and engagement with IOB products
- Take ownership of the customer experience
- Contribute to the growth of IOB customers
Requirements
What you’ll need- Experience providing support to payroll customers
- Experience assisting customers through chat, phone, and online channels
- Focus on answering questions and explaining product processes
- Ability to increase customer knowledge of and engagement with IOB products
- Knowledge of payroll processes
- Punctuality and responsibility
- Organization
- Teamwork
- Sense of urgency
- Strong written and verbal communication skills
- Availability to work remotely
- Willingness to take on new challenges
- Openness to change and transformation (Agile methodology)
- Commitment to customer care
- Knowledge of Personnel Department (HR administration) business rules
- Knowledge of time and attendance systems is a plus
- Organization and attention to detail
- Proactivity and strong communication skills
- Ability to work as part of a team
- Ethics and confidentiality when handling information
- Responsibility for assigned tasks
- Must reside in Brazil for tax and legal reasons
Benefits
Comp & perks- 100% remote work
- Medical insurance
- Dental insurance
- IOB Benefits Card
- Childcare assistance
- Life insurance
- Internet allowance
- Profit-sharing plan (PLR)
- Partnerships with educational institutions
- Training and development programs
- Continuous feedback culture