Grupo IOB

Account Executive

• Prospect for and develop new business opportunities, with a focus on strategic accounts
• Identify clients’ needs and challenges to build value propositions
• Lead the consultative sales cycle from prospecting through negotiation
• Build relationships with various decision-makers and stakeholders, including C-level executives
• Develop strategies for entering new accounts and markets
• Manage the sales pipeline and keep opportunities up to date in Salesforce
• Partner with Marketing, Pre-Sales, and subject-matter experts to develop opportunities
• Focus on new business targets and revenue generation

Senior Hunter Account Executive – Strategic Key Accounts

Customer Support

• Provide support to payroll customers
• Assist customers via chat, phone, and online channels
• Answer questions about product processes and functionality
• Increase customer knowledge of and engagement with IOB products
• Contribute to customer growth

Customer Service Analyst – Payroll

Analyst

• Plan and execute testing strategies for AI agents, MCP servers, and APIs
• Perform functional, integration, regression, and performance testing
• Build and maintain automated unit, integration, and end-to-end tests
• Validate AI agent responses and behavior, including prompt scenarios, hallucinations, and edge cases
• Investigate bugs through to their root cause
• Propose or implement minor fixes directly in the code in collaboration with the development team
• Document test cases, evidence, and quality reports
• Collaborate with developers, AI engineers, and product managers throughout the development lifecycle

Senior Hunter Account Executive – Strategic Key Accounts

Customer Service Analyst – Payroll

Mid-Level Systems Quality Analyst