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Sales Consultant – Hybrid and Electric Vehicles
Grupo Itavema. Conduct consultative sales of electrified and hybrid vehicles in the showroom, guiding customers from lead generation through initial after-sales support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consultative sales of electrified and hybrid vehicles, with a strong focus on customer service, technical knowledge of powertrain types, and the ability to interpret sales KPIs. Proficient in managing the sales funnel through CRM platforms while ensuring a positive purchase experience.
Highest-signal resume keywords
Consultative Sales TechniquesTechnical Knowledge of Electrified VehiclesCRM Platform ExperienceFinancial Product KnowledgeKPI Interpretation in Automotive Dealerships
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrified Vehicle KnowledgeSales Funnel ManagementPercentage CalculationsFinancial MathematicsBasic StatisticsGeometry and MeasurementsLead GenerationNegotiation SkillsAfter-Sales SupportPerformance Analysis
Soft Skills
Consultative CommunicationProactive Customer FocusActive ListeningEmpathyOrganization
Tools & Technologies
MR SalesNBSDealernetCRM Platforms
Industry Keywords
BEVHEVPHEVFCEVADASInfotainmentRegenerative BrakingTorqueCharging TimeSales KPIs
About the role
Key responsibilities & impact- Conduct consultative sales of electrified and hybrid vehicles in the showroom, guiding customers from lead generation through initial after-sales support
- Provide personalized, consultative service both in person and through digital channels
- Present the vehicle portfolio, highlighting technical and sustainability benefits
- Explain powertrain types (BEV, HEV, PHEV, FCEV), performance, range, and onboard systems
- Generate leads and manage the sales funnel through the CRM
- Negotiate with a focus on perceived value and positive margins
- Offer accessories, vehicle registration and documentation services, after-sales packages, insurance, and financial products
- Appraise and acquire used vehicles as trade-ins, with a focus on profitability
- Follow operational processes and manufacturer standards
- Meet KPIs for volume, margin, average ticket for add-on products and services, and NPS
- Represent the brand and ensure a complete, safe, and exceptional purchase experience
Requirements
What you’ll need- Technical knowledge of electrified and hybrid vehicles (BEV, HEV, PHEV, FCEV)
- Ability to explain range, charging time, torque, power, and onboard systems (BMS, MCU, regenerative braking, traction/stability control, ADAS, and infotainment)
- Consultative sales techniques and experience-oriented customer service
- Experience operating dealer systems (MR Sales, NBS, Dealernet) and CRM platforms
- Knowledge of, and ability to interpret, sales department KPIs in automotive dealerships
- Knowledge of financial products, including financing, consortium-based purchasing plans, insurance, and value-added services
- Knowledge of percentage calculations for determining discounts and commissions
- Knowledge of financial mathematics, including simple and compound interest, present and future value, and amortization
- Basic statistics knowledge for analyzing sales data
- Knowledge of geometry and measurements to explain vehicle characteristics
- Consultative and persuasive communication skills
- Proactive, customer-focused approach
- Active listening and empathy
- Organization and discipline when following processes and using systems
- Focus on targets, NPS, and margin per sale
Benefits
Comp & perks- Medical insurance / group health plan
- Dental insurance
- Public transportation allowance