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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on retention and sales, utilizing effective communication and problem-solving abilities across multiple digital channels. Proficient in navigating customer service systems to enhance customer experience and drive results.
Highest-signal resume keywords
Customer ServiceCustomer RetentionSales ExperienceVerbal Communication SkillsProblem-Solving Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Written Communication SkillsNegotiation SkillsAgilityCommitment to Results
Tools & Technologies
Digital ToolsCustomer Service Systems
Industry Keywords
Subscriber RetentionSubscription SalesCustomer Prospecting
About the role
Key responsibilities & impact- Provide customer service focused on retaining subscribers who intend to cancel
- Support customers through various channels, including phone, WhatsApp, email, and chat
- Handle customer service, customer retention, new customer prospecting, and subscription sales
Requirements
What you’ll need- High school diploma required; an undergraduate degree in progress is a plus
- Excellent verbal and written communication skills
- Previous experience in customer service, sales, and/or customer retention is preferred
- Comfortable using digital tools
- Ability to work with various customer service systems
- Demonstrated agility and commitment to delivering results
- Problem-solving mindset, strong negotiation skills, and a commitment to excellent customer service
- Reside in Porto Alegre and/or the metropolitan area
- This position is also open to candidates with disabilities
Benefits
Comp & perks- On-site restaurant or meal/food allowance (depending on the work model: remote, hybrid, or on-site)
- Health insurance
- Transportation allowance or parking
- Private pension plan
- Profit-sharing program
- Extended maternity and paternity leave
- TotalPass
- Access to Uniglobo, a training platform provided by TV Globo for affiliated companies
- GZH digital subscription
- Membership in the Subscriber Club, offering exclusive discounts and benefits across various categories, including dining and entertainment
- Option to join ARBS (RBS Group Employees Association), which offers various partnerships and discounts