Grupo RBS

Operations

• Be responsible for organizing and managing schedules and work assignments
• Maintain relationships and collaboration with other company departments
• Ensure alignment on requests, monitor deadlines, and follow up and provide updates when necessary
• Schedule placements and invoice PIs
• Track deliveries
• Analyze results
• Prepare reports

Digital Commercial Operations Assistant

Call Center Representative

• Handle customer service inquiries and negotiate with customers by phone and WhatsApp (outbound and inbound)
• Consult and manage leads
• Prospect for new customers
• Register new subscriptions and apply benefits and discounts in the system
• Use Excel to update and organize sales information

Sales Representative – Call Center

• Provide customer service focused on retaining subscribers who intend to cancel
• Support customers through various channels, including phone, WhatsApp, email, and chat
• Handle customer service, customer retention, new customer prospecting, and subscription sales

Digital Commercial Operations Assistant

Sales Representative – Call Center

Customer Service and Retention Specialist – Call Center