Junior Support Analyst – Spanish

Grupo Rhadar

. Assist customers via WhatsApp in a high-volume support environment .

Posted 11/3/2026full-timeRemote • BrazilJunior💰 R$2,750 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within high-volume environments, particularly through WhatsApp, while effectively diagnosing technical issues related to platform installations and tracking. Proficient in documenting solutions and supporting Spanish-speaking customers.

Highest-signal resume keywords

Fluent SpanishKnowledge Of HTMLKnowledge Of JavaScriptFamiliarity With Jira Service DeskKnowledge Of UTM Parameters

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLJavaScriptUTM ParametersConversion PixelsBrowser ConsoleNetwork Tab

Soft Skills

Strong Communication SkillsInvestigative MindsetOrganized Approach

Tools & Technologies

Jira Service Desk

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer SupportHigh-Volume Support EnvironmentPlatform InstallationTracking IssuesSupport Processes

About the role

Key responsibilities & impact

Assist customers via WhatsApp in a high-volume support environment
Diagnose issues related to platform installation and tracking
Investigate issues such as pixels not firing, sales not appearing in the dashboard, UTM parameters not being received, and disconnected checkout integrations
Determine whether the issue is related to the customer’s configuration or a potential system defect
Create tickets for the Product team, providing relevant evidence and information for investigation
Document solutions, contributing to improvements in support processes
Provide support to Spanish-speaking customers

Requirements

What you’ll need

High school diploma
Fluent Spanish, both written and spoken
Knowledge of HTML and JavaScript, with the ability to read code and identify relevant information
Basic knowledge of the browser Console and Network tab
Knowledge of UTM parameters and conversion pixels
Familiarity with Jira Service Desk
Strong communication skills and clear writing in Portuguese
Investigative mindset, with the ability to identify issues, gather information, and find solutions
Organized approach to recording and documenting support interactions and solutions

Benefits

Comp & perks

Meal voucher of R$770 per month (card)
Monthly allowance of R$120
Amil health insurance fully paid by the company
Wellhub
Profit-sharing bonus through the performance goals program
Birthday day off