Grupo Rhadar

Support Engineer

• Assist customers via WhatsApp in a high-volume support environment
• Diagnose issues related to platform installation and tracking
• Investigate issues such as pixels not firing, sales not appearing in the dashboard, UTM parameters not being received, and disconnected checkout integrations
• Determine whether the issue is related to the customer’s configuration or a potential system defect
• Create tickets for the Product team, providing relevant evidence and information for investigation
• Document solutions, contributing to improvements in support processes
• Provide support to Spanish-speaking customers

Explore Junior Support Analyst – Spanish at Grupo Rhadar. Review requirements and application details.

Open roles

Junior Support Analyst – Spanish