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Junior Zendesk Analyst
GrupoSC Distribuidora de Medicamentos. Provide Zendesk platform support, ensuring availability and performance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Zendesk platform support, including administration, configuration, and incident management. Proficient in monitoring operational metrics and implementing best practices to enhance system performance and user experience.
Highest-signal resume keywords
Zendesk AdministrationIncident ManagementITIL Best PracticesSQLZendesk Integrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Zendesk Platform SupportSystem Incident AnalysisConfiguration ManagementOperational Metrics MonitoringTechnical Improvements
Soft Skills
Collaborative Problem SolvingUser Support
Tools & Technologies
Zendesk ExplorePostmanTelephony IntegrationsWhatsApp Integrations
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide Zendesk platform support, ensuring availability and performance
- Handle, analyze, and resolve system-related incidents and requests
- Configure and maintain triggers, automations, macros, workflows, forms, and SLAs
- Support internal users in using the tool and following best practices
- Identify the root causes of recurring issues and propose technical and operational improvements
- Support Zendesk integrations with other systems
- Monitor operational metrics, including SLAs, ticket volume, backlog, and response time
- Document processes, configurations, and procedures
- Work collaboratively with business areas and technical teams to enhance the platform
Requirements
What you’ll need- Experience providing systems support
- Practical knowledge of Zendesk, including administration and functional/technical support
- Experience with incident management and user support
- Familiarity with ITIL or support best practices
- Preferred: Zendesk Explore, SQL, Postman, and telephony/WhatsApp integrations
- All of our positions are open to people with disabilities
Benefits
Comp & perks- Superior Performance Bonus (PDS)
- Partnerships and Discounts (SESC, colleges and universities, restaurants, leisure, culture, and more)
- Development and Learning Platform and Development Programs
- Pregnancy Program
- Medical Insurance
- Dental Insurance
- Life Insurance
- Transportation Allowance
- Meal or Food Allowance
- TotalPass
- BMC