GrupoSC Distribuidora de Medicamentos

Account Executive

• Provide customer service and consulting support
• Support sales consultants with order acquisition
• Resolve questions, respond to quotations, and handle sales-related matters
• Keep customer accounts and documentation up to date
• Conduct regular customer follow-ups to strengthen relationships and generate new sales
• Work strategically with managers and external consultants to sell short-dated medications and damaged products
• Review and process order-related information for release based on department portals and documentation
• Complete sales in accordance with logistics and commercial policies, using the appropriate store based on customer type and tax treatment
• Perform order checklists to help prevent returns
• Coordinate the submission and updating of financial documents for credit limit and payment-term analysis
• Perform other duties related to the position

Sales Consultant II

Accounts Receivable

• Analyze reports on return and incineration invoices
• Analyze and reconcile credits
• Manage the accounts receivable aging process, ensuring payments are received on time and preventing losses
• Coordinate with internal departments, especially Procurement, Segregated Operations, and Distribution Centers
• Provide in-person and online support to representatives of manufacturing companies
• Perform accounting and management closing activities

Mid-Level Financial Analyst – Accounts Receivable, Reverse Logistics

Analyst

• Analyze monthly variances in the income statement accounts associated with the inventory group
• Prepare monthly reconciliation cover sheets for balance sheet accounts
• Ensure that journal entries are recorded in accordance with accounting standards
• Analyze balance sheet account variances
• Support external audits
• Collaborate with different departments
• Validate processes performed by partner departments related to the inventory group
• Participate in inventory counts

Senior Cost Analyst

• Provide customer service and consulting, support sales consultants with order acquisition, resolve questions, respond to quotations, and handle sales-related matters
• Keep customer accounts and documentation up to date with commercial details discussed during service interactions, and conduct periodic follow-ups to strengthen relationships and generate new sales
• Work strategically in partnership with the Commercial team (managers and external consultants) to sell short-dated medications and damaged products, helping prevent products from expiring in inventory
• Review and process order-related information for release based on information from portals and departmental documents
• Finalize sales in accordance with logistics and commercial policies, selecting the appropriate sales channel based on customer type and product taxation to prevent sales from being processed with a negative margin
• Complete order checklists to help prevent returns
• Coordinate requests for and updates to customer financial documentation for credit-limit and/or payment-term analysis with the Sales Administration team
• Perform other activities related to the position

Internal Sales Consultant II

Network Engineer

• Evaluate the results of environment improvement and maintenance initiatives through technical analysis and reporting, ensuring the quality of services delivered by the department
• Maintain the operation of IT services running in the unit’s data centers by coordinating monitoring, periodic on-site checks, and preventive and corrective maintenance of equipment and links
• Ensure the operation of IT services for users by handling and tracking requests, setting priorities, assigning tasks, performing equipment maintenance and repairs, and managing the technical team
• Supervise and manage projects assigned to the IT team, applying project management techniques and ensuring delivery of the defined scope
• Participate in systems projects by proposing appropriate technologies and assessing their impact on the existing infrastructure
• Contribute to the planning, coordination, and implementation of contingency plans and projects from other departments that require IT support
• Specify IT equipment to be purchased and identify the most suitable options
• Coordinate IT infrastructure interventions by hiring third-party providers, monitoring their services, and ensuring execution in accordance with Santa Cruz standards
• Promote the team’s personal and professional development, training, and continuous improvement

Infrastructure and Network Analyst – Junior

• Manage a portfolio of clients
• Serve as the primary point of contact to support the achievement of commercial targets
• Efficiently organize the administrative routines of assigned clients
• Provide initial assistance and support in communications with patients, attorneys, public defenders’ offices, and courts
• Support the analysis and monitoring of low-complexity legal proceedings
• Monitor case developments and court publications, recording and directing required actions
• Support financial reporting and accountability processes
• Monitor and control the return of funds
• Monitor financial transactions to identify court-ordered deposits
• Support the reconciliation of amounts (deposits versus supplies), liaising with the Finance team
• Support communications with manufacturers, Procurement, and Logistics, ensuring compliance with court orders

Bids Analyst, Junior

Cloud Engineer

• Design, implement, administer, and support cloud solutions
• Ensure the availability, security, performance, and optimization of cloud resources
• Collaborate with infrastructure, development, security, and operations teams
• Support the organization’s strategic initiatives
• Administer and support AWS and other cloud environments
• Monitor environments and resolve incidents
• Implement and optimize cloud resources
• Participate in migration, modernization, and digital transformation projects

Senior Cloud Infrastructure Analyst

Support Engineer

• Provide operational support for Zendesk, ensuring platform availability and performance
• Handle, analyze, and resolve system-related incidents and requests
• Configure and maintain triggers, automations, macros, workflows, forms, and SLAs
• Support internal users in using the tool and following best practices
• Identify the root causes of recurring issues and propose technical and operational improvements
• Support Zendesk integrations with other systems
• Monitor operational metrics, including SLAs, ticket volume, backlog, and response times
• Document processes, configurations, and procedures
• Work closely with business areas and technical teams to enhance the platform

Support Analyst – Zendesk, Mid-Level

• Provide operational support for the Zendesk platform
• Join a dedicated, permanent squad focused on the technical and functional support of the environment
• Maintain operational stability
• Implement improvements
• Address business-area requests
• Ensure the efficiency of customer service processes

Senior Zendesk Support Analyst

• Provide customer service and consulting support
• Support consultants with order acquisition
• Answer questions, respond to quotations, and handle sales-related matters
• Keep customer accounts and documentation up to date
• Conduct regular customer follow-ups to strengthen relationships and generate new sales
• Work strategically with managers and external consultants to sell short-dated medicines and damaged products
• Review and process order-related information for release
• Close sales in accordance with logistics and commercial policies, selecting the appropriate branch based on customer type and tax requirements
• Complete order checklists to prevent returns
• Coordinate requests and updates to financial documents for credit limit and payment-term analysis
• Perform other activities related to the role