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GrupoSC Distribuidora de Medicamentos

Senior Zendesk Support Analyst

GrupoSC Distribuidora de Medicamentos

. Provide operational support for the Zendesk platform .

Posted 9/22/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced proficiency in Zendesk Support administration, including configuration, issue resolution, and process improvements. Capable of maintaining operational stability and efficiency in customer service processes through effective use of integrations and reporting tools.

Highest-signal resume keywords
Zendesk Support AdministrationTechnical Support for Customer Service PlatformsConfiguration of Ticket Forms and Custom FieldsIntegrations via REST APIs and WebhooksReporting and Dashboard Creation Using Explore

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Zendesk Support AdministrationConfiguration of Ticket FormsCreating Macros, Triggers, and AutomationsBasic HTML KnowledgeBasic JSON Knowledge
Tools & Technologies
ZendeskZapierMakeExplore
Industry Keywords
Customer Service ProcessesOmnichannel ChannelsProcess Automation Logic

About the role

Key responsibilities & impact
  • Provide operational support for the Zendesk platform
  • Join a dedicated, permanent squad focused on the technical and functional support of the environment
  • Maintain operational stability
  • Implement improvements
  • Address business-area requests
  • Ensure the efficiency of customer service processes

Requirements

What you’ll need
  • Bachelor’s degree in technology or a related field
  • Experience providing technical or functional support for customer service platforms, preferably Zendesk, including issue resolution, improvements, and configuration
  • Advanced proficiency in Zendesk Support administration
  • Experience creating and maintaining macros, triggers, automations, and views
  • Experience configuring ticket forms, custom fields, and business rules
  • Experience with integrations via REST APIs and webhooks
  • Familiarity with tools such as Zapier, Make, or similar platforms
  • Knowledge of reporting and dashboard creation using Explore
  • Basic knowledge of HTML, JSON, and process automation logic
  • Experience with omnichannel channels (chat, WhatsApp, email, and voice) is a plus
  • Availability to work from 8:00 a.m. to 6:00 p.m.

Benefits

Comp & perks
  • Superior Performance Bonus (PDS)
  • Partnerships and discounts (SESC, universities, restaurants, leisure, culture, and more)
  • Professional Development and Educational Platform and Development Programs
  • Maternity Program
  • SulAmérica Medical Insurance
  • SulAmérica Dental Insurance
  • Life insurance
  • Transportation allowance or parking
  • Meal voucher or food allowance
  • TotalPass
  • Hybrid work model, with 3 days on-site