Help Desk Junior

GSB Solutions

. Create and update process documentation .

Posted 11/5/2026full-timeRemote • Paraguay, BrazilJunior💰 $250 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in process documentation, technical support service management, and effective communication in both English and Spanish. Proven ability to prioritize tasks, manage time efficiently, and maintain attention to detail in a remote work environment.

Highest-signal resume keywords

Technical Support ManagementProcess DocumentationTicket Management SystemAdvanced English ProficiencyAdvanced Spanish Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team PlayerOrganizational SkillsResourcefulnessProactivityProblem-Solving SkillsTime ManagementAttention to DetailWritten CommunicationVerbal Communication

Tools & Technologies

Ticket Management SystemDatabase Management

Industry Keywords

IT SupportCustomer Care Service

About the role

Key responsibilities & impact

Create and update process documentation
Assign, track, and close technical support services for different GSB Solutions clients
Access the ticket management system for service assignment
Request notification from the engineer when problems arise during service
Record performed services in the corresponding database or ticket management system

Requirements

What you’ll need

At least six months of verifiable experience in IT or customer care service
Team player
Responsible and organized
Resourcefulness and proactivity
Time management skills and ability to prioritize work
Attention to detail and problem-solving skills
Written and verbal communication skills
Advanced English level
Advanced Spanish level
Availability to work 05:00–09:30
Location: remote in Brazil or Paraguay

Benefits

Comp & perks

Excellent work environment