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Incident/Change Governance & Control Engineer
GSB Solutions. Support governance and oversight of the Incident Management lifecycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Incident Management, Change Management, and operational resilience, with strong analytical skills for identifying trends and risks. Proficient in data analytics and visualization tools to support governance and reporting initiatives.
Highest-signal resume keywords
Incident ManagementChange ManagementData AnalyticsOperational ResilienceGovernance Frameworks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Data AnalyticsIncident ManagementChange ManagementOperational RiskGovernancePythonPower BITableauAdvanced Microsoft ExcelAgile Methodologies
Soft Skills
Analytical SkillsProblem-SolvingCommunicationInterpersonal SkillsMulti-Priority Management
Tools & Technologies
Data Visualization ToolsReporting ToolsGovernance PlatformsWorkflow Management ToolsAI Tools
Certifications & Qualifications
ITILAgileProduct OwnershipRisk Management
Industry Keywords
SDLCChange Advisory BoardOperational ResilienceGovernance DocumentationRegulatory Engagements
Tech Stack
Tools & technologiesPythonSDLCTableau
About the role
Key responsibilities & impact- Support governance and oversight of the Incident Management lifecycle
- Coordinate incident reviews, post-mortem governance activities, remediation tracking, and operational reporting
- Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities
- Partner with Engineering and SRE teams to strengthen operational resilience and incident management practices
- Promote adherence to Incident and Problem Management policies, standards, procedures, and training
- Support governance and oversight of SDLC and Change Management processes, controls, standards, and procedures
- Coordinate Change Advisory Board governance activities and change reviews
- Perform change risk assessments, governance reviews, audits, and quality assurance activities
- Support change freeze planning, exception management, and readiness reviews
- Produce executive reporting, dashboards, scorecards, and operational metrics
- Analyze incident, change, and governance data to identify trends and emerging risks
- Support audit requests, control reviews, and regulatory engagements
- Prepare supporting documentation, evidence, and management reporting materials
- Contribute to operational resilience, technology risk, and governance enhancement initiatives
- Act as a subject matter expert for governance-related technology platforms
- Gather requirements and support enhancements to governance, workflow, reporting, and analytics solutions
- Coordinate user feedback, enhancement requests, and process improvement initiatives
- Drive workflow automation and improvements to governance effectiveness and operational efficiency
- Support ownership and maintenance of Incident Management, Post-Mortem, Change Management, and Operational Resilience procedures
- Contribute to policies, standards, playbooks, training materials, and governance documentation
- Provide guidance and best practices to engineering organizations
Requirements
What you’ll need- Bachelor’s degree in computer science, Engineering, Information Systems, or Technology Management; or equivalent practical experience
- Experience in Incident Management, Change Management, Production Engineering, Site Reliability Engineering, Engineering Governance, Operations, Technology, or Operational Risk
- Strong analytical and problem-solving skills, including usage of AI tools
- Experience with data analytics, visualization, and reporting tools such as advanced Microsoft Excel, Python, Power BI, Tableau, or similar technologies
- Excellent communication and interpersonal skills
- Experience working across technical and non-technical stakeholder groups
- Ability to manage multiple priorities in a fast-paced environment
- Advanced conversational English and Spanish essential
- If a foreigner residing in Mexico, valid INE, CURP, NSS, and RFC
- Preferred: experience supporting audits, regulatory reviews, or control assessments
- Preferred: familiarity with operational resilience, governance, risk, and control frameworks
- Preferred: experience with workflow management, governance, reporting, or analytics platforms
- Preferred: knowledge of Agile delivery methodologies, product ownership, or SDLC governance practices
- ITIL, Agile, Product Ownership, Risk Management, or related certifications are a plus
Benefits
Comp & perks- Excellent superior benefits