Patient Access Manager

GSK

. Serve as the point of contact for patients, caregivers, and HCP office staff .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $167,475 - $279,125 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in oncology patient navigation, reimbursement processes, and case management while effectively communicating with patients, caregivers, and healthcare providers. Proficient in managing patient enrollment and access issues, ensuring compliance with regulations and maintaining accurate documentation.

Highest-signal resume keywords

Oncology Patient NavigationReimbursement ProcessesCase ManagementSalesforce Health CloudCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EnrollmentBenefit InvestigationsPrior AuthorizationsAccess Criteria NavigationTreatment EducationDocumentation ManagementAdverse Event ReportingCoding KnowledgeFinancial Assistance OptionsCompliance Guidance

Soft Skills

Verbal CommunicationWritten CommunicationPresentation SkillsInterpersonal SkillsProblem-Solving

Tools & Technologies

Salesforce Health CloudCRM PlatformsSpecialty Pharmacy SystemsMedical Information SystemsGSK Patient Support Programs

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

OncologyPatient Support ProgramsHIPAA CompliancePayer CoverageInsurance Verification

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the point of contact for patients, caregivers, and HCP office staff
Provide approved oncology care, benefit, product, disease-state, and program information
Conduct welcome calls and ongoing patient-journey touchpoints
Support patient enrollment in GSK services, including PAP
Guide patients and offices through enrollment requirements, missing information, and consent capture
Provide treatment education using approved call guides and supply ISI and PI when appropriate
Educate patients on coverage outcomes, cost-sharing, and financial assistance options
Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and Benefits Specialists
Maintain accurate documentation and capture adverse events and product quality complaints
Educate provider offices on payer coverage, coding, payment policies, and GSK Patient Support Programs
Support access case resolution, including benefit investigations, prior authorizations, and appeal pathways
Identify reimbursement barriers and escalate complex issues
Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams
Document interactions and manage cases in Salesforce Health Cloud / CRM
Follow SOPs, business rules, compliance guidance, HIPAA requirements, and confidentiality controls
Maintain separation between patient-facing and account-facing activities

Requirements

What you’ll need

Bachelor's degree
3+ years of combined experience in field reimbursement, hub case management, patient experience programs, or helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria
Ability to travel up to 20%, including overnights
Valid driver's license
Candidates should reside within the assigned territory or within 30 miles of the territory border
Extensive experience in oncology patient navigation, access and reimbursement, or hub case management
Experience using CRM and case-management platforms, preferably Salesforce Health Cloud
Excellent verbal, written, and presentation communication skills

Benefits

Comp & perks

Annual bonus
Eligibility to participate in share-based long-term incentive program
Health care and other insurance benefits for employee and family
Retirement benefits
Paid holidays
Vacation
Paid caregiver/parental and medical leave