Patient Access Manager

GSK

. Serve as the single point of contact for consented patients, caregivers, providers, and healthcare office staff across the GSK Oncology portfolio .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in oncology patient navigation, access and reimbursement processes, and case management, while effectively communicating with patients, caregivers, and healthcare providers. Proficient in utilizing CRM systems, particularly Salesforce Health Cloud, to manage patient interactions and document case activities.

Highest-signal resume keywords

Oncology Patient NavigationAccess And ReimbursementCase ManagementSalesforce Health CloudPatient Experience Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field ReimbursementInsurance VerificationPrior AuthorizationPatient EducationBenefit InvestigationsAdverse Event ReportingCoding And Payment PoliciesConsent CaptureTreatment SupportFinancial Assistance

Soft Skills

Excellent Communication SkillsPresentation SkillsInterpersonal Skills

Tools & Technologies

Salesforce Health CloudCRM Platforms

Certifications & Qualifications

Active RN LicenseBachelor Of Science In Nursing (BSN)

Industry Keywords

GSK Oncology PortfolioPatient Support ProgramsSpecialty PharmacyPayer CoverageComplianceHIPAASOPs

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the single point of contact for consented patients, caregivers, providers, and healthcare office staff across the GSK Oncology portfolio
Help patients navigate coverage, reimbursement, onboarding, access, treatment support, and ongoing therapy journeys
Conduct welcome calls and ongoing patient journey touchpoints using approved call guides, FAQs, and Prescribing Information
Support enrollment in GSK services, including PAP, and guide patients and offices through requirements, missing information, and consent capture
Provide approved treatment education and explain coverage outcomes, cost-sharing, financial assistance, alternate coverage, and independent foundations
Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and Benefits Specialists
Verify patient identifiers and consent status before interactions and document activities in GSK systems
Capture and report adverse events and product quality complaints within required timeframes
Educate provider offices on payer coverage, coding, payment policies, and GSK Patient Support Programs
Support office-level access case resolution, including benefit investigations, prior authorizations, and appeal pathways
Identify access and reimbursement barriers and escalate complex issues to specialist access functions and leadership
Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams within compliance boundaries
Manage cases and document interactions in Salesforce Health Cloud / CRM
Follow SOPs, business rules, corporate policies, confidentiality requirements, HIPAA, and compliance guardrails

Requirements

What you’ll need

Bachelor's degree
3+ years of combined experience in field reimbursement, hub case management, patient experience programs, or helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria
Ability to travel up to 20%, including overnights
Valid driver's license
Candidates should reside within the assigned territory or within 30 miles of the territory border
Extensive experience in oncology patient navigation, access and reimbursement, or hub case management
Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree
Active RN license and Bachelor of Science in Nursing (BSN)
Experience using CRM and case-management platforms, preferably Salesforce Health Cloud
Excellent verbal, written, and presentation communication skills

Benefits

Comp & perks

Comprehensive benefits program for US employees
Accommodation or other assistance available for applicants
Equal opportunity employment