Patient Access Manager

GSK

. Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved oncology-specific information and education .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $152,250 - $253,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in oncology patient navigation, access and reimbursement processes, and effective communication with patients and healthcare providers. Proficient in managing cases and documentation within CRM systems while adhering to compliance and regulatory standards.

Highest-signal resume keywords

Oncology Patient NavigationAccess And ReimbursementCase ManagementSalesforce Health CloudPatient Experience Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EducationInsurance VerificationPrior AuthorizationBenefit InvestigationAdverse Event ReportingFinancial Assistance OptionsCoding And Payment PoliciesDocumentation ManagementConsent CaptureProgram-Specific Treatment Education

Soft Skills

Excellent Communication SkillsPresentation SkillsInterpersonal Skills

Tools & Technologies

Salesforce Health CloudCRM Platforms

Certifications & Qualifications

Active RN LicenseBachelor Of Science In Nursing (BSN)

Industry Keywords

OncologyPatient Support ProgramsHIPAA ComplianceSOPsGSK Services

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved oncology-specific information and education
Conduct welcome calls and ongoing journey touchpoints using approved call guides, FAQs, and Prescribing Information
Support patient enrollment in GSK services, including PAP, and guide patients and offices through enrollment requirements and consent capture
Provide program-specific treatment education and offer ISI and PI whenever product education is delivered
Educate patients on coverage outcomes, cost-sharing, and financial assistance options
Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and back-office Benefits Specialists
Conduct patient communication through approved recorded telephony and program systems while verifying identifiers and consent status
Maintain accurate documentation in GSK’s internal system
Capture and report adverse events and product quality complaints within required timeframes
Educate provider offices on payer coverage, coding, payment policies, and GSK Patient Support Programs
Support office-level access case resolution, including benefit investigation outcomes, prior authorization requirements, and appeal pathways
Identify access and reimbursement barriers and escalate complex issues
Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams within approved boundaries
Document interactions and manage cases in Salesforce Health Cloud / CRM
Follow SOPs, business rules, corporate policies, compliance guidance, HIPAA requirements, and confidentiality safeguards

Requirements

What you’ll need

Bachelor's degree
3+ years of combined experience in field reimbursement, hub case management, patient experience programs, or helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria
Ability to travel up to 20%, including overnights
Valid driver's license
Candidates should reside within the assigned territory or within 30 miles of the territory border
Extensive experience in oncology patient navigation, access and reimbursement, or hub case management
Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree
Active RN license and Bachelor of Science in Nursing (BSN)
Experience using CRM and case-management platforms, preferably Salesforce Health Cloud
Excellent verbal, written, and presentation communication skills

Benefits

Comp & perks

Annual bonus
Eligibility to participate in a share based long term incentive program
Health care and other insurance benefits for employee and family
Retirement benefits
Paid holidays
Vacation
Paid caregiver/parental and medical leave