Patient Access Manager

GSK

. Serve as the point of contact for patients, caregivers, and HCP office staff across the GSK Oncology portfolio .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $152,250 - $253,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in oncology patient navigation, access and reimbursement processes, and effective communication with patients and healthcare providers. Proficient in utilizing CRM systems, particularly Salesforce Health Cloud, to manage patient interactions and documentation.

Highest-signal resume keywords

Oncology Patient NavigationAccess And ReimbursementSalesforce Health CloudPatient Experience ProgramsField Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EnrollmentBenefit InvestigationsPrior AuthorizationsAdverse Event ReportingTreatment EducationCoding And Payment PoliciesDocumentation MaintenanceCompliance Adherence

Soft Skills

Excellent Communication SkillsPresentation SkillsInterpersonal Skills

Tools & Technologies

Salesforce Health CloudCRM Platforms

Certifications & Qualifications

Active RN LicenseBachelor Of Science In Nursing (BSN)

Industry Keywords

OncologyPatient Support ProgramsHIPAA ComplianceHealthcare Provider CommunicationSpecialty Pharmacy

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the point of contact for patients, caregivers, and HCP office staff across the GSK Oncology portfolio
Provide approved oncology-specific care, benefit, product, disease-state, and program-resource information
Conduct welcome calls and ongoing patient-journey touchpoints using approved call guides, FAQs, and Prescribing Information
Support patient enrollment in GSK services, including PAP, and guide patients and offices through enrollment requirements, missing information, and consent capture
Provide approved treatment education and offer ISI and PI when product education is delivered
Educate patients on coverage outcomes, cost-sharing, and financial assistance options
Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and back-office Benefits Specialists
Communicate through approved recorded telephony and program systems while verifying patient identifiers and consent status
Maintain accurate documentation in GSK’s internal system and Salesforce Health Cloud / CRM
Capture and report adverse events and product quality complaints within required timeframes
Educate provider offices on payer coverage, coding, payment policies, and GSK Patient Support Programs
Support office-level access case resolution, including benefit investigations, prior authorizations, and appeals
Identify access and reimbursement barriers and escalate complex issues to specialist access functions and leadership
Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams within approved boundaries
Follow SOPs, business rules, corporate policies, compliance guardrails, and strict separation between patient-facing and account-facing activities

Requirements

What you’ll need

Bachelor's degree
3+ years of combined experience in field reimbursement, hub case management, patient experience programs, or helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria
Ability to travel up to 20%, including overnights
Valid driver's license
Candidates should reside within the assigned territory or within 30 miles of the territory border (preferred)
Extensive experience in oncology patient navigation, access and reimbursement, or hub case management (preferred)
Advanced degree such as an MBA, MPH, PharmD, or another relevant clinical or business degree (preferred)
Active RN license and Bachelor of Science in Nursing (BSN) (preferred)
Experience using CRM and case-management platforms, preferably Salesforce Health Cloud (preferred)
Excellent verbal, written, and presentation communication skills (preferred)
Ability to operate within HIPAA privacy requirements, company policies, compliance guidance, and applicable federal, state, and local regulations

Benefits

Comp & perks

Annual bonus
Eligibility to participate in share-based long-term incentive program
Health care benefits for employee and family
Other insurance benefits for employee and family
Retirement benefits
Paid holidays
Vacation
Paid caregiver/parental leave
Paid medical leave
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