Senior Manager, Product Management – Customer Planning, AI Enablement

GSK

. Own the technology vision, product strategy, roadmap, and lifecycle for Enterprise Account Management, customer planning, and US enablement of enterprise/global AI capabilities .

Posted 10/23/2026full-timePhiladelphia • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technology Product Management, focusing on AI-enabled products and Enterprise Account Management. Proficient in managing product lifecycles, integrating enterprise technologies, and navigating compliance and governance requirements.

Highest-signal resume keywords

Technology Product ManagementEnterprise Account ManagementAI-Enabled ProductsMaster Data ManagementVeeva Vault CRM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyRoadmap DevelopmentLifecycle ManagementData IntegrationAI Capabilities AssessmentCross-Functional LeadershipAgile MethodologiesVendor ManagementOperational SupportData Governance

Soft Skills

Stakeholder EducationOrganizational ReadinessCommunicationCollaborationChange Management

Tools & Technologies

Veeva NetworkRealtioInformatica MDMVeeva Link Key AccountsVault CRMAI TechnologiesConversational IntelligenceVoice TechnologiesCoaching PlatformsIntelligent Automation

Certifications & Qualifications

Relevant Veeva CertificationsCloud CertificationsData CertificationsAI CertificationsAgile CertificationsProduct Management Certifications

Industry Keywords

Enterprise ApplicationsPharmaceutical CommercialResponsible AICompliancePrivacyInformation SecurityHCP AffiliationsAccount HierarchiesStrategic Account PlanningDigital Initiatives

Tech Stack

Tools & technologies

CloudInformaticaVault

About the role

Key responsibilities & impact

Own the technology vision, product strategy, roadmap, and lifecycle for Enterprise Account Management, customer planning, and US enablement of enterprise/global AI capabilities
Define and execute multi-year roadmaps aligned with Commercial priorities, enterprise architecture standards, global technology direction, and Field Technology strategy
Assess, enable, deploy, adopt, and manage the lifecycle of enterprise/global AI capabilities for the US Commercial field organization
Navigate Legal, Compliance, Privacy, Medical, Information Security, Responsible AI, Technology, and business governance requirements for responsible AI deployment
Educate stakeholders on AI capabilities, use cases, limitations, risks, dependencies, and comparative product investments
Own Enterprise Account Management capabilities covering account and HCP master data, account hierarchies, HCP affiliations, product master, MDM integrations, Data Change Requests, Veeva Link Key Accounts, and end-to-end EAM data flows
Own the technology strategy and roadmap for Strategic Account Planning / OnePlan and related customer planning capabilities
Define data contracts, integration requirements, lineage, monitoring, reconciliation, service levels, and ownership boundaries
Partner with Field Intelligence and Core CRM to integrate customer context and AI-generated outputs with the unified Field Intelligence platform and Vault CRM
Lead product discovery, pilots, demonstrations, stakeholder reviews, implementation planning, adoption, and organizational readiness
Manage vendors, product releases, upgrades, testing, deployments, production readiness, operational support, Agile backlogs, service levels, financial commitments, and value realization

Requirements

What you’ll need

Bachelor’s degree in Business, Organizational Change, Communications, Information Systems, Computer Science, Engineering, or a related discipline
8+ years of experience in Technology Product Management, Commercial Technology, CRM, Master Data Management, AI-enabled products, Enterprise Applications, or related disciplines
Experience managing enterprise technology products from strategy and roadmap through delivery, operations, adoption, and lifecycle management
Experience with enterprise customer, account, HCP, product, hierarchy, affiliation, master data, or strategic account planning technologies
Experience evaluating and enabling technology capabilities developed by enterprise, global, platform, or vendor teams
Experience leading cross-functional technology, digital, data, or AI-related initiatives from planning through implementation and adoption
Familiarity with artificial intelligence, generative AI, large language models, conversational AI, voice technologies, coaching technologies, and intelligent automation
Experience enabling AI-powered capabilities within pharmaceutical commercial or field organizations
Experience with Veeva Vault CRM AI capabilities, conversational intelligence, voice technologies, HCP simulation/avatar tools, coaching platforms, or comparable AI products
Experience with Enterprise Account Management, customer master data, account hierarchies, HCP affiliations, product master data, or Data Change Request capabilities
Experience with MDM platforms (Veeva Network, Realtio, Informatica MDM), Veeva Link Key Accounts and Veeva Account Plans
Experience integrating enterprise/global technology products into local or market-specific technology ecosystems
Familiarity with responsible AI frameworks, model governance, data governance, privacy, security, and AI lifecycle controls
Experience leading pilots through governance approval, deployment, adoption, and operationalization
Experience managing technology vendors and strategic technology partnerships
Relevant Veeva, cloud, data, AI, Agile, or product management certifications
Master’s degree in Computer Science, Artificial Intelligence, Information Systems, Engineering, Business, or a related discipline is preferred
Formal organizational change management experience or certification is preferred

Benefits

Comp & perks

Comprehensive benefits program for US employees (details provided in the GSK US Benefits Summary)
Equal Opportunity Employer