Business Operations Manager

GT Independence

. Develop and monitor key performance metrics to measure staff performance and operations functions .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and monitoring key performance metrics, evaluating business processes, and leading continuous improvement initiatives. Strong ability to build relationships with stakeholders and manage staff effectively while ensuring compliance with standards.

Highest-signal resume keywords

Key Performance Metrics DevelopmentBusiness Process EvaluationContinuous Improvement LeadershipPeople Management ExperienceStakeholder Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance MetricsBusiness Process ImprovementProgram Effectiveness EvaluationCompliance MonitoringStaff Development

Soft Skills

Relationship BuildingConflict ResolutionTeam LeadershipEffective Communication

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Quality Improvement ProjectsCustomer Complaint ResolutionCaseload ManagementAccount Distribution

About the role

Key responsibilities & impact

Develop and monitor key performance metrics to measure staff performance and operations functions
Regularly evaluate business processes, procedures, and systems and make recommendations for improvement
Participate in quality improvement projects and lead efforts in continuous improvement
Assign and monitor staff caseloads and accounts distribution
Evaluate program effectiveness through prepared reports and present findings to leadership
Monitor and measure compliance standards
Develop staff through internal and external resources and on-the-job training
Build and maintain relationships with State agencies as a key liaison
Resolve escalated customer complaints
Communicate goals, expectations, and results with internal and external stakeholders as appropriate

Requirements

What you’ll need

Bachelor’s Degree required
Bachelor’s in business management or business administration preferred
At least three (3) years of progressively responsible people management experience
Experience building highly effective teams