GT Independence

Medical Billing and Coding

• Prepare billing data for payer billing
• Comply with contractual provisions for billing and encounter data submissions, including monthly reports
• Submit invoices to agencies
• Apply payments
• Collect on unpaid claims
• Prepare advance reconciliations and apply payments to the general ledger
• Enter information into computer databases for effective record keeping
• Collaborate with staff members to optimize service delivery
• Ensure compliance standards are met for audit purposes
• Maintain confidentiality of client records
• Identify process improvement opportunities
• Uphold company values and mission
• Perform other duties as assigned

Medical Billing, Claims Specialist

• Prepare billing data for payer billing
• Comply with contractual provisions for submission of billing and encounter data, including monthly reports
• Submit invoices to agencies
• Apply payments
• Collect on unpaid claims
• Prepare advance reconciliations and apply payments to the general ledger
• Enter information into computer databases for effective record keeping
• Collaborate with staff members to optimize service delivery
• Ensure compliance standards are met for audit purposes
• Maintain confidentiality of client records
• Identify opportunities to improve processes
• Uphold company values and mission
• Perform other duties as assigned

Manager

• Own end-to-end revenue performance for an assigned region, from enrollment through payment
• Improve reimbursement outcomes, reduce denial exposure, accelerate cash realization, and strengthen revenue governance across states
• Drive improvements in first-pass resolution, denial reduction, and authorization-to-payment cycle time
• Lead accounts receivable strategy, reducing aged receivables and preventing revenue leakage
• Ensure compliance with state contract revenue requirements
• Lead payer escalation processes and recurring performance reviews
• Identify denial trends and systemic reimbursement risks
• Coordinate cross-functional strategies to remove barriers to payment
• Develop and manage regional revenue forecasts aligned to operational drivers
• Improve forecast accuracy through monitoring and variance analysis
• Establish standardized revenue governance and reporting practices
• Partner with Finance on margin expansion initiatives
• Integrate Enrollment, Authorizations, Billing, Claims, and AR into a cohesive revenue workflow
• Eliminate process breakdowns that delay reimbursement
• Lead revenue performance reviews and corrective action planning
• Develop and maintain a standardized revenue cycle playbook
• Lead and develop Claims Leaders with clear performance expectations and accountability
• Oversee claims production through Claims Leaders while maintaining regional outcome ownership
• Promote operational discipline, continuous improvement, and standardized practices
• Support structured training and capability development within the claims function

Revenue Cycle Manager

• Own end-to-end revenue performance for an assigned region, from enrollment through payment
• Lead Claims Leaders and maintain accountability for regional outcomes
• Improve reimbursement outcomes, first-pass resolution, denial reduction, and authorization-to-payment cycle time
• Lead accounts receivable strategy, reduce aged receivables, and prevent revenue leakage
• Ensure compliance with state contract revenue requirements
• Lead payer escalation processes and recurring performance reviews
• Identify denial trends and systemic reimbursement risks
• Coordinate cross-functional strategies to remove barriers to payment
• Develop and manage regional revenue forecasts
• Improve forecast accuracy through monitoring and variance analysis
• Establish standardized revenue governance and reporting practices
• Partner with Finance on margin expansion initiatives
• Integrate Enrollment, Authorizations, Billing, Claims, and AR into a cohesive revenue workflow
• Lead corrective action planning and maintain a standardized revenue cycle playbook
• Develop Claims Leaders through clear expectations, accountability, training, and capability development
• Promote operational discipline, continuous improvement, and standardized practices

Project Manager

• Establish, lead, and govern a centralized enterprise-wide PMO framework
• Drive execution discipline, prioritization, and value realization across the organization
• Ensure strategic initiatives, operational programs, and technology investments are delivered on time, within scope, and aligned to private equity value-creation objectives
• Oversee the enterprise project and program portfolio, including status, dependencies, risks, and financial impact
• Support private equity value-creation initiatives, add-on integrations, and transformation programs
• Apply Lean and process improvement principles to improve delivery efficiency and reduce execution friction
• Build, lead, and develop a high-performing EPMO team
• Own PMO tools, dashboards, and reporting standards
• Provide portfolio transparency and executive decision support

Director, Enterprise Project Management

• Lead cross-functional projects from initiation through closure
• Follow established EPMO protocols and PMI-aligned methodologies, including waterfall, agile, and hybrid approaches
• Coordinate with executive sponsors, subject-matter experts, operations, IT, finance, compliance, and external partners
• Ensure deliverables are completed on time and on budget
• Support new state and contract launches by managing readiness activities, training coordination, vendor integration, and go-live execution
• Identify workflow bottlenecks and champion process improvements through change requests and standardized SOPs

• Lead cross-functional projects from initiation through closure
• Follow established EPMO protocols and PMI-aligned methodologies, including waterfall, agile, and hybrid approaches
• Coordinate with executive sponsors, subject-matter experts, operations, IT, finance, compliance, and external partners
• Ensure deliverables are completed on time and on budget
• Support new state and contract launches by managing readiness activities, training coordination, vendor integration, and go-live execution
• Identify workflow bottlenecks
• Champion process improvements through change requests and standardized SOPs

• Establish, lead, and govern a centralized enterprise-wide EPMO
• Develop PMO standards, methodologies, tools, and governance models
• Oversee the enterprise project and program portfolio
• Provide visibility into status, dependencies, risks, and financial impact
• Support private equity value-creation initiatives, add-on integrations, and transformation programs
• Apply Lean and process improvement principles to improve delivery efficiency and reduce execution friction
• Build, lead, and develop a high-performing EPMO team, including senior project managers, project managers, and project coordinators
• Own PMO tools, dashboards, and reporting standards
• Ensure strategic initiatives, operational programs, and technology investments are delivered on time, within scope, and aligned to value-creation objectives
• Provide enterprise delivery outcomes, portfolio transparency, and executive decision support

• Direct and support all aspects of Community Supported Living operations in the assigned region
• Work with key functional areas to ensure quality supports and budget compliance
• Implement Individual and Behavioral Support Plans
• Supervise individuals’ supports and oversee ongoing program development
• Supervise Direct Support Professionals in individuals’ homes and apartments
• Train, schedule, and conduct performance appraisals for Direct Support Professionals
• Ensure individuals’ needs and desires are met or exceeded through targeted staff deployment
• Manage personnel and ensure program staff coverage at all times
• Provide supports and services when other staff are unavailable
• Maintain a safe home environment that meets individuals’ needs and preferences
• Establish and maintain positive relationships with internal and external stakeholders

Community Supported Living Manager

• Direct and support all aspects of Community Supported Living operations in the assigned region
• Work with key functional areas to ensure quality supports and budget compliance
• Implement Individual and Behavioral Support Plans
• Supervise individuals’ supports and oversee ongoing program development
• Supervise Direct Support Professionals in individuals’ homes and apartments
• Train, schedule, and conduct performance appraisals for Direct Support Professionals
• Ensure individuals’ needs and desires are met or exceeded through targeted staff use
• Manage personnel and ensure program staff coverage at all times
• Provide program supports and services when other staff are unavailable
• Maintain a safe home environment that meets individuals’ needs and preferences
• Establish and maintain positive relationships with internal and external stakeholders

Billing Specialist

• Supervise, train, and develop a team of Claims Specialists
• Manage the submission of claims data and payments
• Work with team members and agencies to resolve outstanding claim issues
• Serve as the point person for team members' questions
• Coordinate answers with agencies and internal departments, including Operations
• Sign off/approve credit memos and employee receivables
• Assist with administrative accounting procedures per Controller/CFO
• Audit team performance, monitor team metrics, and manage the claims process
• Train new and existing employees on department procedures and agency requirements
• Assist in developing claims procedures for new agencies
• Prepare accounts receivable reports for assigned agencies to monitor unpaid claims
• Work with team members and agencies to collect outstanding payments
• Communicate with the Revenue Cycle Manager regarding training issues, agency challenges, unbilled items, and accounts receivable issues

Medical Claims Supervisor – Billing

• Supervise, train, and develop a team of Claims Specialists
• Manage submission of claims data and payments
• Serve as the point person for team member questions
• Coordinate answers with agencies and internal departments, including Operations
• Sign off and approve credit memos and employee receivables
• Assist with administrative accounting procedures per the Controller/CFO
• Audit team performance and monitor team metrics
• Manage the claims process
• Train new and existing employees on department procedures and agency requirements
• Assist in developing claims procedures for new agencies
• Prepare accounts receivable reports for assigned agencies to monitor unpaid claims
• Work with team members and agencies to collect outstanding payments
• Communicate with the Revenue Cycle Manager regarding training issues, agency challenges, unbilled items, and accounts receivable issues

Vice President

• Provide executive-level oversight of multi-state operations
• Ensure high-quality, consistent service delivery
• Develop, standardize, and implement scalable operational frameworks, workflows, and best practices
• Monitor regional performance and lead corrective actions and continuous improvement initiatives
• Serve as a senior escalation point for complex or high-risk operational issues
• Execute enterprise-level strategic initiatives aligned with organizational objectives
• Partner with executive leadership on national growth strategies, new market expansion, and program launches
• Establish, monitor, and analyze KPIs and performance dashboards
• Lead, coach, and develop regional Directors of Operations and senior operational leaders
• Build leadership pipelines and promote continuous learning
• Support talent retention, succession planning, and organizational design
• Ensure compliance with federal, state, and program-specific regulations
• Partner with Compliance and Quality teams to mitigate risk and maintain audit readiness
• Represent GT Independence with state agencies, partners, and key stakeholders
• Promote a participant-centered, quality-driven operational culture

Vice President of Operations

• Provide executive-level oversight of multi-state operations and ensure consistent, high-quality service delivery
• Develop, standardize, and implement scalable operational frameworks, workflows, and best practices
• Monitor regional performance and lead corrective actions and continuous improvement initiatives
• Serve as a senior escalation point for complex or high-risk operational issues
• Execute enterprise-level strategic initiatives aligned with organizational objectives
• Partner with executive leadership on national growth strategies, new market expansion, and program launches
• Establish, monitor, and analyze KPIs and performance dashboards
• Lead, coach, and develop regional Directors of Operations and senior operational leaders
• Build leadership pipelines, promote accountability, and support continuous learning
• Support talent retention, succession planning, and organizational design efforts
• Ensure compliance with federal, state, and program-specific regulations
• Partner with Compliance and Quality teams to mitigate risk and maintain audit readiness
• Represent GT Independence with state agencies, partners, and key stakeholders
• Promote a participant-centered, quality-driven operational culture