Business Operations Manager

GT Independence

. Manage the operational unit to assist and support real-time operations .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational units to enhance real-time operations, focusing on resource utilization, performance metrics, and compliance standards. Proven ability to lead continuous improvement initiatives and develop effective teams through training and relationship building.

Highest-signal resume keywords

People Management ExperiencePerformance Metrics DevelopmentContinuous Improvement LeadershipCompliance MonitoringTeam Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Key Performance MetricsBusiness Process EvaluationOperational ManagementQuality Improvement ProjectsStaff Training Development

Soft Skills

Customer Complaint ResolutionEffective CommunicationRelationship Building

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Resource UtilizationGoal AttainmentPayroll Schedule AdherenceProgram Effectiveness EvaluationStakeholder Engagement

About the role

Key responsibilities & impact

Manage the operational unit to assist and support real-time operations
Facilitate resource utilization to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment
Develop and monitor key performance metrics for staff performance and operations functions
Evaluate business processes, procedures, and systems and recommend improvements
Participate in quality improvement projects and lead continuous improvement efforts
Assign and monitor staff caseloads and account distribution
Evaluate program effectiveness through reports and present findings to leadership
Monitor and measure compliance standards
Develop staff through internal and external resources and on-the-job training
Build and maintain relationships with State agencies as a key liaison
Resolve escalated customer complaints
Communicate goals, expectations, and results with internal and external stakeholders

Requirements

What you’ll need

Bachelor’s Degree required
Bachelor’s in business management or business administration preferred
At least three (3) years of progressively responsible people management experience
Experience building highly effective teams

Benefits

Comp & perks

Equal opportunity/affirmative action employer
Opportunities for professional growth and development
Internal and external resources and on-the-job training